About Sopra Banking Software
Our teams consist of exceptional people with Entrepreneurship, Diversity, Respect, and Collaboration as values at the core. We bring together people from different lifestyles, backgrounds and cultures to partner with more than 1,500 leading Financial institutions worldwide. The rich variety of our solutions, the strength of our conviction and our passion for innovation enable us to support our clients on a daily basis and in their future projects, as well as in their goals regarding Financial inclusion. Our customers, based in over 80 countries, benefit every day from our technologies and software, as well as the expertise of our 5,000 employees. Sopra Banking Software is a subsidiary of the Sopra Steria Group, a European leader in consulting, digital services and software development. With more than 46,000 employees, the Sopra Steria Group generated a turnover of €4.7 billion in 2021. And with the power of our parent group, Sopra Steria, behind us, anything is possible for our teams and our partners.

How would you shape finance?

Sopra Banking software has an opportunity for a PS Technical Lead Service Support in our PS team at Noida location.

Be part of one of the world’s fastest growing fintech’s. Design the future of finance together with 5,000+ industry experts. Create your own tailor-made fintech career and find your own path. Be part of Sopra Banking Software, and let’s carve out the future together.

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Minimum Qualifications

• 5 years of experience as Change Manager
• ITIL V3/V4 foundation certification (Intermediate preferred)
• Tertiary qualifications or relevant operational IT and business experience
• Proven experience in an Operational / Service Management role
• Proven experience and success in a Change Analyst role
• Analytical, problem solving, and decision-making ability about assessing RFCs.
• Hands on working experience in any ITSM tool.
• Strong attention to detail.
• Ability to prepare clear, concise, and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills and listening actively.
• Ability to manage strong customer relationships.
• Must be able to work without daily management supervision.
• Should be comfortable working during UK business hours.

Preferred Qualifications

• Good understanding of Release, Configuration, Incident, and Problem processes
• Proven experience in leading and influencing teams of managers, customers and vendors that work as partners to achieve and deliver timely and cost-effective business focused solutions.
• Evidence of well-developed adaptive problem-solving skills that can be applied in a broad or generally defined environment.
• Up to date knowledge across emerging technologies and IT best practices

What you will do

• Developing and implementing and improving change management policies and procedures
• Defining the change categories, procedure to handle various types of changes.
• Ensure appropriate risk assessment is undertaken for each change dependent upon the potential impact and likelihood of failure to minimize.
• Disruption and downtime to the IT environment and unnecessary administrative overhead is minimized.
• Responsible for ensuring change requests are managed from initiation through to implementation, including ensuring that they are properly documented, reviewed, and approved.
• Chairing the Change Advisory Board meetings, document meeting minutes, and distribute updates across stakeholders.
• After consideration at the CAB authorize acceptable changes.
• Work closely with the Service Desk to ensure any changes to IT services are properly documented and communicated to end-users.
• Coordinate with Incident Manager and Service Desk to ensure that any changes that are made do not adversely impact incident management.
• Proactively identify candidates for Standard Changes and ensure Standard Changes are appropriately documented and created to improve efficiency of the process and reduce unnecessary overheads.
• Perform Post Implementation Reviews (PIR) on Closed Changes and publish Weekly/Monthly Change Audit reports, ensuring any lessons learned from PIR’s are implemented.
• Agree, Report and Manage all Change Management related KPI’s such as the number of changes, success rate, and compliance with policies and procedures.
• Responsible for monitoring and reporting on the effectiveness of the Change Management process, design appropriate metrics for reporting on key performance and quality indicators in relation to Change Management
• Ensure that all relevant stakeholders/Customers/End users are given appropriate information on forward schedule of changes or Change freezes.
• Ensure the Change Management process interfaces with the Service Desk, Incident, Problem, and Knowledge Management processes in an efficient and effective manner.
• Examine potential areas for service improvement and raise proposals with senior IT management via the Continuous Service Improvement process.
• To be able to present and promote the Change Management Process to Sopra and Sopra Customers.

Total Experience Expected: 06-08 years

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Secondary Location:Noida Campus

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.