About Sopra Steria
Sopra Steria, a European tech leader recognised for its consulting, digital services and software development, helps its clients drive their digital transformation to obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of €5.1 billion in 2022.  The world is how we shape it.

Sopra Steria (SOP) is listed on Euronext Paris (Compartment A) – ISIN: FR0000050809  For more information, visit us at www.soprasteria.com

• BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
• Adept in MS Office (XL/Word)
• Should have cleared the Typing test with accuracy as detailed below:

Utilities requirement threshold

Speed (WPM)

Accuracy (%)

Minimum

20

90%

• Should not have limitations in regards to identifying colors ( no color blindness)

Candidates should be available to join in short notice

• Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
• Work actively as a team to achieve a top quartile position and performance is achieved consistently
• Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions
• Help to support our continuous improvement &  reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality

Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries

Total Experience Expected: 00-02 years

Qualification:

• Bachelor’s Degree
• At least 1 years of experience in BPS preferably Utilities

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.