About Sopra Steria
Sopra Steria, a European tech leader recognised for its consulting, digital services and software development, helps its clients drive their digital transformation to obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of €5.1 billion in 2022.  The world is how we shape it.

Sopra Steria (SOP) is listed on Euronext Paris (Compartment A) – ISIN: FR0000050809  For more information, visit us at www.soprasteria.com

* Good understanding of Request, Inventory and Configuration Management
* Experience working in IT Service Desk environment for Service Desk areas.
* Working knowledge of Service Management tools (ServiceNow, SMAX, etc.).
* Possess excellent written and verbal communication skills.
* Experience in customer handling via calls and emails.
* Working knowledge of handling Requests and tasks using SOPs but not limited to it.

Desirable Skills
* Working knowledge of Incident, Problem & Change Management.
* Understanding of ITIL processes.
* Proficient in MS Office Suite.

Total Experience Expected: 00-01 years

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At Sopra Steria, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.