Oracle EBS CRM Consultant

  • Full-time

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

  • Participate in Knowledge Transition sessions with the Business Users to understand the As Is business process flows
  • Update Functional Design Documents, Configuration Documents as needed.
  • Prepare SIT and UAT test scripts.
  • Analyze and provide solutions to the defects raised during SIT,UAT and post Go-live support period. Work with the development team to get the defects fixed and deployed.
  • Perform the needed configurations for the CRM modules during SIT, UAT and cut-over.
  • Prepare end-to-end business process training material and deliver the training to the business users.
  • Post go live, conduct transition sessions, for the CRM business processes, with the client EBS support team
  • Provide functional support to the development team, as needed, throughout the project duration.
  • Liaise with the end-users to understand their concerns and provide meaningful solutions, as and when needed.
  • Experience and desire to work in a management consulting environment that requires regular travel


Required Skills:-

  • Experience of several Oracle EBS R12 upgrade, implementation and support projects.
  • A minimum of 5 Years of experience working extensively on the following R12 Oracle CRM modules.
  • Oracle Service Contracts
  • Oracle Field Service
  • Oracle Tele-service
  • Oracle Install Base
  • Oracle Customer Support
  • Oracle Sales Intelligence
  • Oracle Depot Repair
  • Oracle Sales
  • Oracle ASO Service
  • Oracle Service
  • Sound understanding of other EBS modules which interact with the CRM modules like Accounts Receivables, Order Management, Inventory etc.
  • Ability to author excellent customer facing artifacts like Functional Design Documents, Test Scripts, Configuration Documents etc
  • Excellent communication and relationship building skills with business users, development teams, third party vendors and system administrators.
  • Excellent problem solving and analytical skills
  • Excellent time management and multi-tasking skills

Qualifications

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 5 years of experience with Information Technologies

Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Fulltime job for you
  2. Only US Citizen, Green Card Holder, TN Visa, GC-EADH4-EAD & L2-EAD can apply.
  3. No OPT-EAD & H1B Consultants please.
  4. Please mention your Visa Status in your email or resume.