Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

• Avaya technical experience a must; Cisco IPT a huge plus

• IPT (Avaya and Cisco) and Legacy support coverage is 24*7,

• 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting, escalation, restoration

• Response, triage and restoration of incidents

• Raise and implement site dispatches for hardware replacement; break-fix changes for faulty equipment, incident troubleshooting & issue resolutions.

• 24x7 Critical Group Lync / MindAlign chat channel monitoring

• Level 1 RADAR secure PBX health check and maintenance.

• ReliaTel and Nectar Alerts validation and Sanity checks

• Daily / weekly processes; i.e. Start of Day preparation, vendor service reviews

• Daily global device health check of IPT infrastructure

• Vendor management (raising incidents and tracking resolution status).

• Vendor management for vendor & carrier related outages.

• Scheduled Reboot of voicemail servers for both IPT & Legacy infrastructure.

• Regional & Global Daily Service Review calls representation.

• Change management for operational, incident, project & break-fix

• Post Incident Review preparation of IPT related incidents & outages

• Voice project support covering migrations, new branch implementations, branch relocation, design changes, inter branch dialing etc. (both on Avaya and Cisco)

• Project management and coordination of project activities.

• Avaya IPT staging, pre-implementation and implementation support of NGCN WMA Branch deployment; to include:

• Review of Communication Manager (CM) configuration of locations; i.e. phone IPs, Network Regions, etc

• Build CM network maps for new IP subnets

• Creation of test extensions

• Activate monitoring for phone registration

• Validation of phone connectivity through new Juniper platform

• Change IP network parameters on Avaya Media Gateways

• Test call scenarios / validation

• Validate carrier data failover to ensure phone registration

• Validate all call functionality

• Appropriate allocation of resources to support 20 branch migration per weekend with staging during week; recognizing any system access limitations.

** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.

Note:-

1. This is a Contract job opportunity for you.
2. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD, L2-EAD, OPT-EAD & TN-Visa can apply.
3. No H1B candidates, please.
4. Please mention your Visa Status in your email or resume.

** All your information will be kept confidential according to EEO guidelines.