Process Developer & Controller

  • 4401 Colwick Rd, Charlotte, NC 28211, USA
  • Full-time

Company Description

Sonic Automotive, Inc.

Sonic Automotive is a Fortune 500 company that is transforming the way people shop for, buy and service their vehicles. Our talented team work together to ensure we provide an experience unmatched by our competitors.

Our associates are happy to work here because:

  • We boast the lowest turnover in the industry.
  • We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
  • We are committed to developing and promoting within the company.
  • We are technology based - most jobs use IPads or IPhones that we provide.
  • Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
  • We encourage peer to peer teamwork and recognition.
  • Special benefits to purchasing and leasing a car.
  • Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

Process developer & Controller (Charlotte or virtual)

POSITION OVERVIEW

As a member of Sonic’s Center of Process Excellence (CoPE) the Process developer & Controller will be responsible for the daily administration of the automation software production environment, Level 1 Support, and Process Development using UiPath. The Process Developer & Controller will be responsible for managing the deployment of approved robotic code into the production environment including scheduling processes, monitoring resources, etc. Along with developing production-ready processes in UiPath, the Process Developer & Controller will also be the first point of contact for issue resolution and will investigate and triage issues in accordance with written specifications for a process to determine appropriate break-fix or escalation procedure. The Process Developer & Controller Position will report to the Vice President of Procurement & Process Development.

Job Duties                                                          

  • Daily oversight and management of robot allocation and scheduling

  • Utilize Solution Design Documents to develop production ready UiPath code

  • Monitor process outcomes and performance

  • Investigate any exceptions encountered and determine exception volume and type

  • Invoke appropriate incident management processes

  • Manage incidents and provide L1/L2 support

  • Schedule and/or perform code fixes

  • Consolidate bot logs for reporting and optimizing utilization

  • Bot performance and variance reporting

  • Publish bot metric reports and issue analysis reports to leadership

  • Weekly and monthly KPIs dashboard

  • Update bot code and documentation

  • Input and review new assessments in Automation Hub

  • Work with SOX team to ensure compliance with controls

  • Create and maintain system and process documentation

  • Become an expert and resource for CoPE

  • Strive to take on more responsibility to alleviate work overload from CoPE teammates

  • 5-10% travel required

  • Problem solving issues that arise in day to day running of RPA processes and providing timely responses and solutions as required

  • Flexible to work across shifts and weekends per business needs

     

KNOWLEDGE/SKILLS 

Minimum

  • Understanding of basic automation principles and processes.

  • Aptitude for logic-based approach to dissect and solve problems.

  • Experience in production support capacity.

  • Understanding of formal change control and defect management disciplines.

  • Strong analytical skills and attention to detail.

  • Customer Service mindset with “How can I help?” attitude.

  • Ability to communicate effectively in cross-functional teams.

  • Comfortable working with, presenting to, and leading discussions through all levels of the organization.

  • Ability to handle multiple projects without losing sight of individual details.

  • Advanced Microsoft Office capabilities.

     

    Preferred

  • 3-5 years of providing operational or production level support

  • Formal training in UiPath automation software

  • UiPath Advanced Developer Certification (UiARD)

  • 1+ year of running and monitoring automation software

  • 1+ year of developing processes utilizing UiPath software

Additional Information

All your information will be kept confidential according to EEO guidelines.

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