We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!

Project - the aim you'll have

We are looking for an Accounts Receivable Specialist to join a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers. We are intentional about creating the definitive and globally recognized interpretation technology platform and marketplace on the planet. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over the phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation. 

If you enjoy working in a fast-paced environment this opportunity is for you! 

Expectations - the experience you need

• Bachelor's degree in a relevant field such as Accounting or Finance.
• At least 3 years of accounting or financial accounting experience is required, including Accounts Receivable collections experience.  
• Advanced English skills are a must.
• Experience engaging with customers directly, and providing excellent customer service. 
• Superb attention to detail and an analytical mind.  
• Strong Excel skills, including advanced formulas. 
• Unquestionable integrity and ethics. 
• Experience working day-to-day in a well-known ERP; NetSuite experience a plus. 
• Self-starter, strong work ethic, and requiring little supervision. 
• A positive attitude and exceptional reliability. 
• Excellent verbal and written communication skills. 
• Strong people skills and ability to collaborate with cross-functional teams.

What you will do

• Serve as a point of contact for customers regarding their account balances, invoices, and payment inquiries. 
• Communicate with customers to provide outstanding customer service and resolve any billing or payment-related issues. 
• Monitor customer accounts to identify overdue payments and follow up with customers to facilitate timely payments.  
• Initiate collection efforts, which may include sending reminder notices, making collection calls, and coordinating with internal teams to resolve payment discrepancies.  
• Maintain accurate records of collection activities and update customer accounts accordingly. 
• Collaborate with the sales and customer onboarding teams to set up new customer accounts accurately and efficiently.  
• Verify customer information and update details as required.  
• Ensure all necessary documentation and contracts are completed and filed appropriately. 
• Perform regular monthly reconciliation of customer accounts to ensure accuracy and completeness. 
• Identify and resolve any discrepancies or outstanding issues related to account balances or payment records. 
• Prepare and distribute account statements and reports to customers as required.
   

Our benefits 

• Educational resources  
• Flexible schedule and Work From Anywhere  
• Referral Program  
• Supportive and chill atmosphere 
   

Position at: Software Mind Latam