The Administration/Retail Manager is responsible for overseeing the implementation of administrative and retail policies and procedures, ensuring that departmental operations comply with evolving company standards. This role involves managing business operations in the most profitable way possible while adhering to established ethical guidelines. The manager must maintain a genuine concern for both the needs of the company and its customers, in line with Sodexo's standards and procedures, including safety, sales, customer service, stock control, cash management, staff deployment, and KPI reporting. In addition to managing daily operations at each location, this position focuses on driving sales and profit growth. By prioritizing efficient staff management and continuous operational improvements, the supervisor plays a key role in maximizing Sodexo's return on investment and ensuring the overall success of each location..

Responsibilities Participating in the development of new policies and procedures Provide support in various systems projects or budget preparation as needed Prepare analyses, surveys, and reports on resources and staff when required Manage and oversee implementation of administrative policies and procedures to ensure efficiency and effectiveness Ensure that procedures are in compliance with government regulations Develop and review all support staff job descriptions in accordance with the operational plan Recommend staff promotions and reclassifications Interview, hire, train, and retain staff to ensure optimal use of resources to meet operational needs Develop and implement organizational changes to support new initiatives and meet evolving needs within the organization Make independent decisions in organizing your own work and in delegating work to support staff Copyright © 2025 HRSG. All rights reserved. Version 1. Last published: 2025-05-04 23:58:24. 1 of 6 Always drive high store and merchandising standards Promotional compliance levels always maintained Reduce frequency of out of stocks through correct ordering procedures Control of shrinkage and expense items to budget Growing KPI’s results (Sales, Customer Count, Avg Customer Spend, Items per Basket and Gross Profit) Provides guidance, support and direction for members of the team Support the Retail Services Manager to ensure services standards are met and continuous improvement is maintained Inducts and trains new staff to the team as required Provides feedback to team members and conducts reviews Preparing, supplying and serving of authorised products Receiving of money from customers and reconciliation of monies Ensuring a friendly, helpful service is always provided to customers and residents Attending food and beverage outlets including, café, shop, tavern or other food and beverage outlets as required Always ensure compliance with any statutory legislation and laws Ordering of all items and stock required for service and duties Recording and reconciling stock receival with invoices Data and stock entry to POS system Completion of weekly high risk and end of month stocktakes as required Responsible for care of all areas under jurisdiction Cleaning and detailing of the above areas Monitoring, reporting and management to client’s audit requirements Support and training to retail team members to achieve a high standard of care throughout all areas Always meet the correct PPE standards Complete pre starts and toolbox meetings as required Report any incidences, injuries using the correct process and procedures Operate in accordance with Sodexo policies and procedures as well as the client policies & procedures where required Handle and re-stock chemicals safely and in accordance to the guidelines

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