Do you have a passion for shaping and influencing company culture? If so, we want you to join our team!  

Sodexo are seeking a suitably qualified Customer Service Representative to work the night shift with our Command Centre team at our Regional Support Centre based in Balcatta, Perth. This role will work from home in 4 nights on - 4 nights off swings from 9pm - 5am. 

You will have experience working in customer service teams, ideally in an inbound contact centre environment. Demonstrated passion for excellence with respect to treating and caring for customers with a highly developed sense of integrity and commitment to customer satisfaction. Willingness to work a flexible roster schedule across a 7 day week including public holidays.
An ability to professionally liaise with management stakeholders, clients and vendors, coupled with a willingness to learn and continually improve/develop your own performance. You will have excellent verbal & written communication skills and a high level of accuracy & attention to detail.
We are seeking someone with a positive attitude and motivation to be part of a great team spirit!

This role will work from home in 4 nights on - 4 nights off swings from 9pm - 5am.

Who are we looking for?  
We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo.   You take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels.  

Requirements for the role will include:

• Foster and maintain a strong rapport with staff and managers at all levels
• Promptly and professionally screen and delegate calls to the appropriate employees
• Act as a point of contact for BM service requests, clients and other internal and external stakeholders
• Resolve issues with BM service requests efficiently and in a professional manner
• Perform general office duties and technical troubleshooting as required
• Provide clerical and technical support and assistance to Perth Office departments as required
• Participate in company and client-driven activities, drills, pre-job starts, meetings and pre-use equipment inspections
• Consistently access and review regulatory, company and client-driven OHS manuals, policies and procedures, and recommend changes to improve operational efficiency, environmental practices and work safety
• Other reasonable duties as directed

Why choose Sodexo?  
Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.  We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.    
At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.  We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!     

How to apply?  
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience  and availability.   One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.  

Submit your application today and become part of the Sodexo family!