Senior Customer Success Manager

  • Pearse St, Dublin, Ireland
  • Employees can work remotely
  • Full-time

Company Description

SocialTalent is the world’s most popular eLearning platform for hiring skills, used by companies all over the world, like Siemens, Citri, Intel, Cisco and Western Union. 

Our company goal is to enable organisations to find, hire, onboard and engage the best talent. We are a fast growing, privately owned, Irish Enterprise SAAS company currently employing close to 50 wonderful people.

Our internal values of Ambition, Bravery, Collaboration and Dignity (A, B, C, D) inform everything we do. We pride ourselves on driving innovation, being open and transparent, focusing on the well-being of our staff and giving a voice to each employee.

Job Description

As our new Senior Customer Success Manager you will be responsible for ensuring that our customers have the optimal experience of our platform, see its long term value and ensure we are positioned as strategic partners. You will be responsible for boosting customer happiness and retention while increasing revenue generation through renewals, up-sells and expansion.

Your role will be to ensure our enterprise customers are seeing maximum value from their investment in our hiring skills platform. You will partner with our customers to plan and ensure a successful onboarding, maintain strong engagement, demonstrate value/impact and communicate best practices for their business.

Alongside our account management team, you will be responsible for ensuring our enterprise customers renew and grow, by delivering on a successful project plan to ensure their success.

The to-do list

  • Partner with our enterprise customers and SocialTalent teams to successfully launch SocialTalent in their business

  • Partner with our enterprise customers to ensure strong and consistent engagement levels with SocialTalent in their business

  • Partner with your enterprise customers and their SocialTalent account managers to demonstrate the value/impact SocialTalent is having on their business

  • Independently manage an account portfolio of 20+ accounts with a total value of €2M annually

  • Prioritise your time around your account portfolio as needed so that you can effectively add value across your customers at all stages of their lifecycle

  • Ensure retention and growth across your customer base by deploying strategies to deliver maximum value to your customers

  • Co-host regular business review meetings with C-level stakeholders and your partnering account manager

  • Demonstrate new features and content to your customers and project manage the timely rollout of these features with your customer

Qualifications

You will be incredibly ambitious, and this role doesn’t feel daunting to you. We’re looking for exceptional, driven, strategically focused person who have a want and desire to impact the Company. You will be deeply invested in the Company as a whole (we expect this as a minimum) and it’s growth. 

What we need:

  • Experience in a CSM role (or similar, eg. Account Manager) managing large global enterprise accounts
  • Strong relationship builder, with expert communication, presentation and influencing skills. 
  • You will be a skilled motivator, strategic thinker and have the ability to manage a range of customers and work as part of a team
  • Ability to prioritise time and manage projects 
  • Proficient IT skills in MS Office, Salesforce, G-Drive, Slack, Zoom/Webinar Software

Additional Information

We’ll offer you a competitive salary - base in the region of €48K+ based on your experience. 

Your benefits will include health and travel insurance, a company MacBook, mobile phone, unlimited holidays, and wellness initiatives throughout the year (we like doing fun stuff!)

We’re big on professional development and we’ve got a strong coaching culture in Social Talent. We’ll both support and mentor you in your career progression and expect you to help us develop future world-class professionals. We believe in teamwork, collaboration and knowledge sharing as our fundamental ways of working around here.

We are a remote first/ distributed company. That means that you can work from anywhere within the republic of Ireland.