Customer Success Manager

  • Kilmainham Square, Dublin, ie
  • Full-time

Company Description

SocialTalent - who are we?

Well firstly, we’re a SaaS company that offers a complete learning solution to recruitment all over the world. But we’re much more than that, we’re leading a recruitment revolution and we’re on a mission to make people work smarter, making teams happier and companies more successful.  Through our platform, we focus on the key aspects of changing and sustaining productive behaviour. We combine analytics, expert content, and reward software, to measure, change and reward teams' learning and work behaviours - making it the stickiest gamified learning solution on the market. Think on-demand learning!


At SocialTalent, we believe that our people and our culture are the backbone of our success and we try to live and breathe our values every day. We’re looking for pretty special people to join our team and help spread our mission globally. The good news is that we have a great solution and our customers love us! We already have more than 1,000 enterprise customers and have learners in more than 100 countries.

Job Description

The Role:

As a CSM in SocialTalent, your role will be to advise and guide a variety of customers ensuring they launch SocialTalent successfully and adopt it widely across their team/teams.

You will work closely with clients to discover their business needs and challenges and then partner with them to help them scale best practice for learning success within their organisation. A key part of your role is increasing adoption of our solution and ensuring retention and satisfaction for our end user, as well as showcasing new features that would benefit our clients.

You will be entrusted with some of our largest clients, working with stakeholders across all parts of the business to drive increased adoption of SocialTalent as their career development platform. It may seem obvious - but you’ll have strong experience building and nurturing relationships (both internally and with clients) and are comfortable engaging with C-level. 

Qualifications

About you:

Are you a superstar in Customer Service or Account Management in the Saas Area? You’re a strong team player, we like voices and ideas to be heard here! On the flip side, we love self-starters and someone who drives their work forward autonomously. Last but not least you need to thrive in a multitasking environment and adjust priorities on-the-fly. One of the benefits of working in SocialTalent is that we can adapt our strategies and processes as the market changes, so being adaptable and open to new challenges will be vital to your happiness in your role.

Desired experience:

You will have demonstrated experience in a customer service or account management, with a proven track record of delivering an excellent customer experience from post-sale all the way through the life cycle of your customer. Ideally you’re coming from a SaaS background with experience within a B2B software product environment.

Skills:

  • Experience with Salesforce / Other CRMs & databases is desirable but not essential (that said - you’re tech savvy and hopefully a bit of a computer whizz!).

  • Comfortable engaging stakeholders in meetings (face to face, phone & video).

  • You’re an effective communicator with a flair for presenting ideas and can communicate to and influence project stakeholders convincingly.

  • You’re a team player, including a strong and highly organised work ethic - working to tight and varying deadlines doesn’t phase you, in fact you enjoy the challenge.

  • You have a customer focused mentality - when they win, you win.

  • You are driven by targets and achieving them on a quarterly / annual basis.

  • Demonstrated success in high-level customer management, including developing account strategies, representing customer needs and translating needs into effective solutions.

  • Proven ability to develop strong working relationships and establishing a high level of credibility across functional lines of business.

  • Strong understanding of project management & implementation with customers all over the world.

  • A proven ability to influence others, including relationship building, conflict resolution and negotiation skills.

Additional Information

What’s in it for you?

We’ll offer you a competitive salary. 

Your benefits will include health and travel insurance, a company MacBook, phone allowance, unlimited holidays, lunch on Mondays and wellness initiatives throughout the year (we like doing fun stuff!)

We’re big on professional development and we’ve got a strong coaching culture in Social Talent. We’ll both support and mentor you in your career progression and expect you to help us develop future world-class customer success professionals. We believe in teamwork, collaboration and knowledge sharing as our fundamental ways of working around here.

 

OFFICE LOCATION:

Please note. We're moving to a beautiful new shiny office in Kilmainham Dublin 08 in October. So this will be our forever home. Please take this into consideration when applying :)