Senior Account Manager

  • Kilmainham Square, Dublin, ie
  • Full-time

Company Description

SocialTalent - who are we?

Well firstly, we’re a SaaS company that offers a complete learning solution to recruitment and sales teams all over the world. But we’re much more than that, we’re leading a recruitment revolution and we’re on a mission to make people work smarter, making teams happier and companies more successful.  Through our platform, we focus on the key aspects of changing and sustaining productive behaviour. We combine analytics, expert content, nudges and reward software, to measure, change and reward teams' learning and work behaviours - making it the stickiest gamified learning solution on the market.  Think on demand learning!

At SocialTalent, we believe that our people and our culture are the backbone of our success and we try to live and breathe our values every day. We’re looking for pretty special people to join our team and help spread our mission globally. The good news is that we have a great solution and our customers love us! We already have more than 1,000 enterprise customers and have learners in more than 90 countries.

Job Description

As a Senior Account Manager you will work with our large customers to ensure their renewal and to help drive revenue expansion. You will be nurturing and building the relationship with our existing customers along with our Customer Success team.

You will be a critical part of our client team working with both our New Business Sales and Customer Success teams to ensure that our customers have the optimal experience of our platform, see it’s long term value and ensure we are positioned as strategic partners. All of which is a fancy way of saying they will spend the same or more next year! Preferably more!!

You will manage a portfolio of global accounts, think companies such as Intel, IBM, Oracle, GSK, Gilead, Randstad, L’Oreal, Manpower. You will need to have the ability and knowledge to converse with the recruiting leaders in these types of organisations in a peer to peer manner (we have lots of training to help you get up to speed on the knowledge part!). You will need to uncover their pain points and ensure that our solution is being best deployed to address those issues.

This is very much a sales role but a consultative one and to succeed you will need to care passionately about your customer’s success and growing your existing account revenue.

Qualifications

  • First and foremost you are a Senior Account Manager with extensive experience of working with large customers.

  • You come from a quota bearing background, this is not a Customer Success role, you will be targeted on renewals and expansion of existing accounts.

  • Ideally you’ve had exposure to the recruitment world and can bring that experience of the industry landscape to Social Talent.

  • You’re comfortable speaking to key decision makers within companies and presenting to the C suite doesn’t faze you.

Here’s a few things that we see as critical for someone to be successful in the role:

  • SaaS or Recruitment industry has been your playground for some time now and you have a proven track record in managing relationships with large multinational clients.

  • Consistent proven track record of over achieving on your renewal and expansion targets as an individual contributor.

  • Strong account management experience where you can demonstrate capability in growing revenue within an existing customer base through up-sell, cross sell and expansion activities.

  • Proven track record of creating, driving and delivering upon strategic account plans

  • You will be incredibly ambitious and you are a get things done person and you want to be measured by your output rather than your input. We are still relatively small and nimble (74 people) and self-reliance is a necessary trait!

Additional Information

What’s in it for you?

A competitive base salary. 

Your benefits will include health and travel insurance, a company MacBook and iPhone, unlimited holidays, lunch on Mondays, yoga and wellness initiatives throughout the year.

We’re big on professional development and we’ve got a strong coaching culture in Social Talent. We believe in teamwork, collaboration and knowledge sharing as our fundamental ways of working around here.

The start date:

As soon as possible, our client base is constantly growing and needs help! Obviously we understand that people have notice periods.

To apply:

We really want to hear from you, even if it’s just to ask some questions about this job! If you're ready to apply right no - press that nice big button, If you'd like to find out more please contact our Senior Recruiter, Oliver Corbett.