Client Support Specialist

  • Dublin, Ireland
  • Full-time

Company Description

Social Talent, the Career Development Platform enables companies to scale best practice and teaches people how to “work smarter, live happier”. We train recruitment, HR and sales teams on the effective use of technology to attract, source and engage candidates, prospects and customers. We’re looking for highly skilled and experienced Client Support Specialist to join our force. You should be passionate, ready to challenge the status quo and looking to make a difference within a very fast growing and dynamic start up.

From humble beginnings, we’ve grown in size and doubled in revenue year on year - and we’re only getting started. With a workforce of 61 people, we’re constantly striving to outdo ourselves and create ground breaking digital products and services. It’s an exciting time at Social Talent, we all act like owners, we all have the scope to impact real change and drive the future of the company - come join us and be part of the big picture.

Job Description

We’re a small company but growing exponentially, so be prepared to wear multiple hats, but roughly the job means giving our clients a lot of TLC (tender loving care) on the back office side of things! 

Alongside our amazing team, you will set up each client on our e-learning system, ensure that all the users are set up properly with the correct reporting line (these managers want to know how their budding ninjas are progressing through their training). 

There will be a good bit of cross-departments interactions when you work on our users’ reporting and analytics - so you've got a technical head on your and are comfortable with data manipulation. 

The people you will be supporting are the higher end of our clients. It’s not about helping the end-users on their day to day journey to ninja-hood, but it’s about supporting their managers in all their needs when it comes to the implementation of the training. It’s more technical than your average support role and very data focused.


Qualifications

We want someone with experience in a role helping people! 

Ideally you will have 1-2 years experience working in an office, manipulating data (Excel is obviously one of your BFFs), supporting clients (internal or external) or even working in customer service in a call centre. We really need you to have a super strong level of attention to details as you’ll be working supporting our clients with the technical side of our product.

Additional Information

What’s in it for you?

The starting salary for this position is €24,000 per annum,

Your benefits will include health and travel insurance, a company MacBook and iPhone, unlimited holidays, lunch on Mondays, yoga and wellness initiatives throughout the year.

We’re big on professional development and we’ve got a strong coaching culture in Social Talent. We believe in teamwork, collaboration and knowledge sharing as our fundamental ways of working around here.


The start date:

As soon as possible, our client base is constantly growing and needs help! Obviously we understand that people have notice periods.


To apply:

We really want to hear from you, even if it’s just to ask some questions about this job! If you're ready to apply right no - press that nice big button, If you'd like to find out more please contact our Head of People and Culture, SarahJane on: sarahjane @ socialtalent.net 

Videos To Watch