Customer Support (M/F)- Permanent- Lyon

  • 22 Rue Seguin, 69002 Lyon, France
  • Full-time

Company Description

Sociabble helps companies turn their employees into a well informed, engaged, and influential workforce.
With Sociabble, employees are better informed about what is happening in their company as well as their workplace and can improve their digital footprint, while enhancing the visibility of the company externally.

Launched in 2014 by a team of experienced entrepreneurs in digital asset management technology, social media and content marketing, Sociabble is currently used in over 80 countries. Our technology platform is supported and developed by technical teams with over 20 years of experience in software application development.

Headquartered in Paris France, Sociabble has operations in New York City, London, Lyon, and Mumbai.

Job Description

The Mission

 

Fully integrated in the existing Support Team, your objective is to maximize clients’ satisfaction as well as to assist them  to ensure our long-term contracts. As a Customer Support, you will guide our clients in their comprehension of the tool and its functionalities. You will also drive the product roadmap in collaboration with our Product Manager, based on clients’ feedback.

Being proactive, you will work with the Customer Success Team to identify new business opportunities, thanks to the trusted advisor relationship that you will create with all our International clients.

To make the most of your missions, you must focus your work on user experience and feel comfortable with customer relations and IT.  As the voice of the customer, you will ensure the balance between the clients’ and Customer Success Team’s needs and the Product Team workforce. 

Qualifications

The ideal Candidate? 

 

You have a strong appetite for new technologies and digital transformation.

You have strong communications skills which allow you to communicate with people at all levels of the organization (including executive and C-level). You are able to converse with IT managers about technical topics as well as explaining those pedagogically to IT unsavvy clients.

You are a real go-getter who takes the initiative to get things done. 

You know how to prioritize your actions and organize yourself.

Curious, you always felt there is a Sherlock Holmes inside you and are ready to analyze and search for clues in each request. 

This position requires a bilingual level of English and French, to ensure the best possible guidance and support to our French and international clients.

A past experience with SaaS application would be great.

 

 

The perfect match ?

 

You like challenges and want to work in a constantly evolving environment. You are ready to undertake Sociabble’s expansion with big companies and to assure clients’ full satisfaction.

Highly motivated team player with a dynamic attitude, ready to learn.

Additional Information

Other Perks :

·       Remote Friendly policies

·       A sophisticated onboarding

·       CSR projects

·       Shared values (humility, goodwill, excellence)

·       A global week every semester in Paris

·       Internal Initiatives : sport, afterworks, sharing

·       Public Transportations 50%, carte ticket restaurant.

 

 

Recruitment process :

1.       30 minutes introduction call

2.       1h interview with HR and Support team manager

3.       Written test 

4.       Debriefing of the test’s result