Customer Success Manager (M/F) Permanent Position

  • 222 Broadway, New York, NY 10038, USA
  • Full-time

Company Description

What if companies had truly informed, engaged, and influential employees?

This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement.

5 years later, Sociabble is used in more than 80 countries, by companies such as Coca-Cola, Disney, Microsoft, BNP Paribas, L’Occitane, and Renault.

The company is headquartered in Paris, with R&D in Lyon, and additional offices in London, New York and Mumbai. Sociabble has been international since day one, with a multicultural team.

Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years, who in building the company, were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.

Simplicity, kindness, respect, exemplarity, fairness, and trust are the values ​​around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.

It's in our US Office in New York City that we are opening a consulting position: 

Job Description

Our Proposal ? 

In charge of ensuring that the US customer experience runs smoothly, you will be their designated contact; you will be at their side and advise them throughout the implementation of their projects, and in the achievement of their objectives.

This position, which is a great opportunity to learn and evolve in a digital, dynamic, and friendly environment, is organized around two main axes, defined as follows:


Guidance and advice to our customers:

Develop a relationship of trust with project managers and sponsors (communication department, marketing, HR, etc.)
Help to build the “success plan” of projects, beginning with the implementation of the solution,continuing through the project’s duration
Facilitate “Customer Success” training sessions and workshops
Follow the project on a monthly basis by being proactive with your customers, sharing good practices and feedback
Renew and grow your customer portfolio

Project management:

Manage the project’s launch schedule by ensuring a timely deployment
Coordinate relationship with internal technical teams during deployment
Monitor the project in “run” mode to ensure the achievement of the client’s objectives
Represent your customers with the Product Team to develop new features
Participate in the implementation of transversal projects aimed at improving the internal organization of the Customer Success Team at Sociabble.

Qualifications

Your Profile ?

A university graduate (with a focus in commercial, digital, or engineering fields), your previous experiences in related positions (Customer success, engagement consultant, change management consultant, Account Manager) have given you the social and technical tools for performing in a fast pace environment with C-level renowed clients. You’re now looking for a job that feels more like an adventure and want to get involved in ambitious projects with real responsibilities.

You have excellent relationship-building and interpersonal skills that allow you to adapt easily to different interlocutors (HR Director, Director of Communication, etc.) and manager multiple projects simultaneously. You are thoughtful and attentive, which enables you to understand the needs of your clients. You have a great sense of service, a good sense of analysis and synthesis. You are pro-active, rigorous, organized, and have an eye for details. Enthusiastic and curious, you have a taste for challenge and a desire to work in a constantly changing environment.


Is this Position for you ?

Essential affinity & Knowledges to apply: 
- New technologies, the world of SAAS and digital transformation. 
- Internal communication, social networks, and community management.

Essential experience to apply: 
- Managing multiple projects simultaneously
- Using basic planification standards (Gantt, etc.)
- High Touch portfolio management

You are authorized to work in the US for a permanent position.


Why Sociabble ? 

A truly empathic culture, where everyone’s ideas are listened to and given a chance.  
A progressive level of autonomy 
Constant learning and sharing, with passionate people! 
A great balance between structure and flexibility 
Transparency  
Flat hierarchy structure,  

A week in Paris twice a year 
Multi-national culture  
Health care supports 

Additional Information

Important information before applying:

Permanent Position 
Based in NYC

A few interviews will be proposed throughout the recruitment process, as well as one or more tests related to the position. 

All your information will be kept confidential according to EEO guidelines.