SOAIS is a leading enterprise IT solutions provider which has a passion for customer satisfaction, technology innovation with profound industry and business process expertise. It offers a full spectrum of technology solutions in the arena of Oracle Cloud Applications, PeopleSoft, WorkSoft, Workday and niche technology areas such as mobility

Responsibilities:

• Analyze system specifications and requirements to design effective test coverage. •Develop detailed test plans, test cases, and test scripts for Genesys Cloud and IVR applications.
• Execute test cases, track results, and identify/report defects using Jira and Confluence.
• Collaborate closely with developers and stakeholders to resolve issues and ensure timely defect closure.
• Conduct functional, integration, regression, and reporting validations for contact center systems.

Must-Have Skills:

•3–6 years of experience in Genesys Contact Centre testing. •Strong knowledge of Genesys softphone use (WDE, WWE, or CTI connector).

•Experience in testing Salesforce + Genesys CRM application integrations.

•Proficiency in Contact Centre Reports validation.

•Ability to write detailed test scripts from designs (e.g., call flow test cases from Visio diagrams).

•Strong knowledge of Agile methodology and test processes.

All your information will be kept confidential according to EEO guidelines.