Role purpose:
To plan and perform usability studies in order to gain deeper understanding of users’ characteristics, goals, and behaviors towards achieving these goals – while continuously evaluating the impact of the design on the users during the design and development phase, but also after long-term use.

Key accountabilities and decision ownership:

• Plan and execute research activities together with customers and internal stakeholders
• Validate solutions to measure against the desired impact of the design work
• Communicate customer end-user insights to product teams
• Collaboratively contextualize the research work to Snow's environment
• Follow projects from start to end while showing the value of user research to the rest of the organization

Core competencies, knowledge, and technical/professional qualifications:

• Strong focus on understanding problems, needs, behaviors, and the context of users, to successfully recommend actions using objective data, and influence the actions taken based on that data
• Proven proficiency in user research practices and methodologies
• Expertise in design research, fluency in a wide range of qualitative and quantitative methodologies throughout the product development lifecycle
• Show a track record of delivering research insights that have had a lasting impact on product and design decisions

Desirables:

• Education in ethnographic research, social anthropology or human-computer interaction
• Experience working in a business-to-business organization setting
• Comfortable communicating research insights in a clear and digestible way to key stakeholders within the business

Snow Software is the global leader in technology intelligence solutions, ensuring the trillions spent on all forms of technology is optimized to drive maximum value. More than 4,000 organizations around the world rely on Snow's platform to provide complete visibility, optimize usage and spend, and minimize regulatory risk. Headquartered in Austin/US, Snow has more local offices and regional support centers than any other software asset and cloud management provider, delivering unparalleled results to our customers and partners.

Snow Software is “on the move”, with growth being driven by (a) the technology advancements of Snow Atlas, (b) the growing demand for organizations to understand their technology estates is increasing and, (c) further fueled by the changing financial conditions. Snow is becoming the defacto Technology Intelligence platform for organizations focused on getting intelligence answers from their Technology estates. 

Here at Snow, we strive to provide an equal-opportunity workplace and cultivate a fair, equitable, and safe work environment that is free of discrimination and harassment.  We truly believe in affirmative action. The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders, and communities.   We are committed to making employment decisions at Snow that are based on business needs, job requirements, and candidate ability, which are all part of our robust and fair recruitment process. 

As an inclusive employer, Snow strives not to discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion, Veteran status, or belief. 

This is not just a generic ‘equal opportunities disclaimer’ for us – we are truly committed to creating a workplace where our team members thrive.

If you have a disability or special need that requires us to adjust the recruiting process, please do advise us when contacted.

We look forward to your application.

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