Product Manager - ITSM
- Full-time
Company Description
Snow Software is the global leader in technology intelligence solutions, ensuring the trillions spent on all forms of technology is optimized to drive maximum value. More than 4,000 organizations around the world rely on Snow's platform to provide complete visibility, optimize usage and spend, and minimize regulatory risk. Headquartered in Stockholm, Snow has more local offices and regional support centers than any other software asset and cloud management provider, delivering unparalleled results to our customers and partners.
Job Description
Job Description
Snow is looking for a Product Manager for our ITSM Enhancer product. We’re seeking an individual who gathers insights from market and customer conversations to identify and prioritize market problems and use cases, and partners with engineering to orchestrate a high confidence roadmap. In this role you will also collaborate with other functions including SRE, product marketing, customer success, sales, finance as well as other product managers to drive the success of your product
Key accountabilities and decision ownership:
Understand customer, competitive, and market needs to discover and prioritize use cases and requirements, and share those with engineering and other stakeholders.
Define the product strategy and roadmap for your product.
Maintain and prioritize the backlog, and work with engineering, architecture and UX in detailing and refining initiatives, epics, and stories.
With engineering leadership own sprint planning (and help set the sprint goals and the stories needed to achieve those goals), sprint reviews, and retrospectives.
Follow up on releases, post release feedback, and feature success.
Support pre-sales and post-sales situations when needed.
Qualifications
Core competencies, knowledge, and experience:
Previous experience working in a product driven organization as a product manager, UX designer, engineer, data scientist or user researcher
Great understanding of modern product discovery and delivery methods
Experience with agile product development
Strong understanding of customer/stakeholder relationships, business analysis, requirements documentation, prioritization, and estimation.
Outstanding collaboration, presentation, and leadership skills
Experience working with engineering and other cross-functional teams
Excellent organizational and time management skills.
Great team player
Nice to have:
Understanding of the ITIL framework.
Experience with ITSM solutions like ServiceNow, Atlassian, BMC, Ivanti or similar
Experience with Confluence and Jira tooling
Additional Information
This is a chance for you to join a challenging and inspiring environment where you will have the opportunity to make a daily impact. Every day, you will work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together, we create an innovative environment that drives Snow forward. If you are the right person for the role, you will be part of a fantastic journey in a dynamic, high-growth business.
We are looking forward to your application.