Technical Support Engineer

  • Full-time

Company Description

Snow Software is the global leader in technology intelligence solutions, ensuring the trillions spent on all forms of technology is optimized to drive maximum value.

More than 4,000 organizations around the world rely on Snow's platform to provide complete visibility, optimize usage and spend, and minimize regulatory risk.

Headquartered in Stockholm, Snow has more local offices and regional support centers than any other software asset and cloud management provider, delivering unparalleled results to our customers and partners.

Job Description

What you’ll be doing:

We are looking for an experienced Support Engineer to join our team in delivering quality product support.

You will be working within our friendly regional support team to resolve customer and partner technical issues.

This is a fast paced, varied and challenging role where you can use and grow your skills in the latest technologies.

This is a remote role with the option to visit our offices should you choose to. We may ask you on occasion if you can travel to attend team/company events or training.

Role duties include:

  • Responsible for customer support experience for customers and partners requiring support with Snow Products .
  • Performing troubleshooting within customer environments, focused on the resolution of customer reported issues.
  • Manage a number of cases simultaneously, throughout the case lifecycle, to meet KPI and CSAT objectives.
  • Working and collaborating as a global support team to achieve company Objectives and Key Results.
  • Creating content within the support knowledge base.

Qualifications

Skills:

  • Previous Technical Support experience (2+ years).
  • Understanding of databases and writing database queries (such as SQL).
  • Experience of Networking and Operating Systems (UNIX/Linux would be a bonus).
  • An understanding of cloud technologies.
  • Excellent interpersonal and communication skills speaking, reading and writing in English (ideally applied within a customer support role).
  • Be a team player, promote a spirit of cooperation and teamwork.
  • Proven technical diagnostic and problem-solving skills.
  • Eager to learn new skills and technologies.

Desirable skills:

  • Experience of Active Directory, Virtualization, and Microsoft 365.
  • Experience supporting products and solutions delivered as a service.
  • Knowledge of IIS.
  • SAM or Software Licensing Experience.
  • Knowledge of one or more of the following Products: ServiceNow, Salesforce, Adobe, Oracle.
  • Knowledge and experience of cloud technologies such as, Microsoft Azure, Amazon Web Services and others.

Additional Information

This is a chance for you succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. We fully recognize that it is our employees that make Snow a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role, we will offer you exciting and developing assignments and you will get to be part of a fantastic journey within a dynamic high-growth business.

We look forward to your application.

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