Snow’s mission is to stop organizations overpaying for the software they use, today and tomorrow. We help organizations optimize software availability, compliance and cost savings through delivery of on premise and cloud-based Software Asset Management solutions. Today we are the largest and most successful dedicated developer of SAM solutions with staff all over the world in regional locations. To sustain our explosive growth, we are looking for the brightest, and most highly-skilled people who have their best work ahead of them. Now is the right time to join Snow.

• Lead and develop EMEA Customer Success Management team and ensure the highest level of engagement and outcomes to Snow customers. Own the segment of High Touch customers in EMEA.
• Take full accountability to manage, develop and motivate the team of High Touch Customer Success Managers and act as a day-to-day coach for the team members
• Create and deliver an annual business plan based on white space analysis and market analysis, including resource planning and budget plan
• Engage and align with leadership peers to agree on required actions to defend customer churn. Own the regional “Customer Watchlist process”
• Review and improve processes and define required augmentations

• Experience in proactive building and leading virtual teams with full functional and HR responsibility
• Excellent customer relationship skills and able to have conversations with both individual contributors but also able to discus and influence with C-Suite executives.
• Excellent interpersonal, communications and stakeholder management skills
• Excellent time management, decision making, prioritization and organizational skills
• Ability to represent the company and discipline at external events and customer meetings.
• Proven track record in a team leading position in the software industry.
• Fluent in English, both in written and spoken communication
• Deep understanding of value drivers and recurring revenue models
• Good knowledge of Salesforce.com, Gainsight, Microsoft office suite, business analytics & planning and Exec – level reporting
• Ideally project management experience and certification such as PRINCE2 foundation

Come and be part of Snow’s journey delivering the first fully integrated SAM as a Service Platform in collaboration with our Partners. This is a chance for you to join a challenging and inspiring environment where you will have the possibility to make a daily impact. Every day you will work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives Snow forward.

We are looking forward to your application.