Snow’s mission is to stop organizations overpaying for the software they use, today and tomorrow. We help organizations optimize software availability, compliance and cost savings through delivery of on premise and cloud-based Software Asset Management solutions. Today we are the largest and most successful dedicated developer of SAM solutions with staff all over the world in regional locations. To sustain our explosive growth, we are looking for the brightest, and most highly-skilled people who have their best work ahead of them. Now is the right time to join Snow.

We are looking for an experienced Technical Consultant to join our Professional Service team in Sydney. You will have a chance to work with amazing team and client to flawlessly execute solution implementation and consultation on Snow Software products, adhering to Snow’s best practices, and working closely with cross functional teams in Sales, Engineering, Partner teams, Project Management and Customer Support as required.  

• You will provide Technical Consulting services to customers that bring credibility, anecdotes, and relevant Snow content to scoping activities, estimates, and solution designs.
• You will be responsible for researching, consulting, analysing and evaluating system program needs
• identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methods
• you will be responsible for testing, debugging, diagnosing and correcting errors and faults in an applications programming language within established testing protocols, guidelines and quality standards to ensure programs and applications perform to specification
• You will be writing, updating and maintaining technical program, end user documentation and operational procedures
• You will be providing advice, guidance and expertise in developing proposals and strategies for software design activities such as financial evaluation and costings for recommending software purchases and upgrade
• You will assist with technical knowledge transfers, share best practice advice to the Customer, Partner, Snow Support and Snow CSM teams.
• We are looking for a commercially savvy individual who understand the business context of the project and its benefits to the customer.
• Travel: up to 30% across Australia

Required skills and expertise 

• Experience of installing and managing client and server software
• Experience of working with Windows Server environments (Active Directory, SQL, Windows Server).
• Experience troubleshooting technical issues in a Customer-facing role.
• Ability to communicate with customers and manage expectations as applicable
• Ability to use tact and diplomacy when working in complex/sensitive situations, communicating clearly in verbal and written form
• Positive, upbeat attitude with a flexible and pro-active approach to the working environment and the ability to work well independently and with others.
• Demonstrates a desire to share knowledge and to coach more junior colleagues and Partner resources.
• Deep understanding of Hardware Asset Management “HAM” and Software Asset Management “SAM” industry best practices.

Must have: 

• You are a team player, but you also enjoy working independently
• Excellent technical skills around client and server technologies
• Understanding of networks, hardware, standards and protocols including switches, routers, DNS, HTTP/S and TCP IP
• Knowledge of IIS, Microsoft Operating Systems both server and client
• Knowledge of Microsoft SQL server
• Knowledge of PowerShell
• Knowledge of ITIL
• You can identify, understand, and solve problems, always looking for ways to build improvement

This is a chance for you to join a challenging and inspiring environment where you can make an impact. You will work alongside a bunch of down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives Snow forward. If you are the right person for the role, you will be part of a fantastic journey in a dynamic, fast-changing business.

We are looking forward to your application. We are handling applications as they come, so please bear with us.