Snow’s mission is to stop organizations overpaying for the software they use, today and tomorrow. We help organizations optimize software availability, compliance and cost savings through delivery of on premise and cloud-based Software Asset Management solutions. Today we are the largest and most successful dedicated developer of SAM solutions with staff all over the world in regional locations. To sustain our explosive growth, we are looking for the brightest, and most highly-skilled people who have their best work ahead of them. Now is the right time to join Snow.

Provide thought and people leadership of our global customer support function and deliver proactive customer support to all of our customers through transformation and growth.

• Lead the global Customer Support organisation of ~60 people
• Provide world class support to Snow customers through the creation and execution of an innovative customer support strategy
• Design and deliver a customer experience that differences Snow in its sector
• Proactively build long term customer relationships that drives value for those customers
• Be a key contributor to Snows global leadership organisation, ensuring that customer support is represented in all relevant activity and strategies

• 10+ years working in customer support within the software industry, preferably in the SaaS model, or who have transitioned to that model from an on-premise one.
• Proven track record in managing (and enjoying) significant transformation and growth within customer support
• Collaborative, proactive team player, with the ability to influence and energise key internal stakeholders
• Demonstrated ability to work autonomously and with initiative
• 5+ years people management experience with the ability to create a high trust, engaged team

Must have technical / professional qualifications:

• Degree qualification
• Can demonstrate interest in life- long learning and personal development
• People management training and development

Snow Software is an equal opportunity workplace and an affirmative action employer. 

We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work.