Snow’s mission is to provide complete insight and manageability across all technology.

Snow delivers a unique platform that brings visibility and control across on-premises and the cloud. In doing so we enable our customers to gain complete visibility, optimize cost & efficiency, reduce risk & compliance and improve their products and services. We’re unique because we provide;

•        The only crowd sourced, cloud-based normalization service. That gives our customers a single pane of glass into their use of technology. 

•        An automation engine that enables organizational efficiency and accelerates digital transformation

•        Analytics across the complete technology landscape covering Software, Hardware, Cloud Apps and Cloud Infrastructure

Snow has built the most complete platform for technology insights and manageability across on-premises and cloud environments.  We have been as recognized leader by Gartner in Software Asset Management during the last two years.

Snow has 700 employees in global offices around the world including in Sweden, United States, Mexico, the United Kingdom, Australia and Singapore.

We are supported by a network of over 160 partners and have over 5000 customers spanning more than 60 countries worldwide. 

To sustain our explosive growth, we are looking for the brightest, and most highly skilled people who have their best work ahead of them. Now is the right time to join Snow.

Provide escalation ownership of support cases with appropriate customer engagement and response against reported support requests. Ensuring appropriate next steps expectations and progress towards resolution. Provide trusted resource mentor to 1st Line support engineers.

·       Review provided case data and current investigation path clarifying with the customer where required and taking appropriate action.

·       Updating support cases with appropriate technical steps and customer conversations ensuring appropriate documentation for issue tracking

·       Maintain Knowledge Based articles alongside support case management as required to share knowledge.

·       Work across the CSO org to ensure the best possible customer solution/outcome

·       Ensure appropriate internal and external communications and action plans are present in case at all times including steps to resolve.

·       Provides technical training/mentor to other support teams to reduce time to resolution given their knowledge and experience level.

#LI-CS1

·       Experience running SQL Server queries with confidence to configure where needed

·       Ability to handle and progress complex technical issues

·       Ability to convey complex technical issues to a non-technical audience

·       Self-motivated to network with wider organisation to architect solutions

·       Proficient in English and local language skills where appropriate

·       Ability to view technical issues from a customer viewpoint

·       Database related qualifications highly desirable

·       iTIL related experience/qualification

·       Related computer science or industry certification/qualification

This is a chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. We fully recognize that it is our employees that make Snow a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role, we will offer you exciting and developing assignments and you will get to be part of a fantastic journey within a dynamic high-growth business.