Snow’s mission is to stop organizations overpaying for the software they use, today and tomorrow. We help organizations optimize software availability, compliance and cost savings through delivery of on premise and cloud-based Software Asset Management solutions. Today we are the largest and most successful dedicated developer of SAM solutions with staff all over the world. To sustain our explosive growth, we are looking for the brightest, and most highly-skilled people who have their best work ahead of them. Now is the right time to join Snow.

Snow is seeking an Information Technology Specialist who will consult with our IT department on any issues that might come up and advise about potential fixes or efficiency controls.

Responsibilties

• Identifies, diagnoses, and resolves Level 1 and Level 2 problems; computer software and hardware (desktops/laptops/IPad/mobile phones/remote connections) and communicates solutions to end-users.
• Provisioning of IP phones and Softphones through 3rd party vendor.
• Provisioning of mobile phones through Snow Mobile Device Manager
• Document common issues and create knowledgebase entries for internal customer use.
• Excellent oral and written communication skills, including the ability to interact effectively with executives, sales teams, creative personnel, and peers.
• Strong interpersonal and customer service skills, with a focus on rapport-building, listening and questioning skills.
• Ability to maintain confidentiality and use discretion and judgment when handling sensitive data, people or situations.
• Communicate with internal customers, keep them informed of incident progress; notify them of impending changes or agreed outages.
• Troubleshoot L1 network problems; pass more complex network problems on to IT Manager for escalation to Network Technician.
• Provides one-on-one end-user problem resolution over the phone for approved software.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and e-mail, Internet, and local-area network access problems.
• Coordinates timely repair of PC computer equipment and performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
• Creation of materials for end-user frequently asked questions (FAQs).
• Documentation of all service requests within ServiceNow.
• Image laptops for new hires and keep images up to date with patches and latest software versions.
• Ability to deal effectively with senior and mid-level executive/management teams in planning global/local video conferencing events.
• Other duties as required.

• Any IT certification
• 3+ years of experience in a similar role
• Expert level in Microsoft Office Applications
• Excellent written and oral communication skills
• Familiar with a range of software and hardware
• Previous technical support role
• Bachelor’s degree

This is a chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. We fully recognize that it is our employees that make Snow a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role we will offer you exciting and developing assignments and you will get to be part of a fantastic journey within a dynamic high-growth business.

We look forward to your application.