Snow’s mission is to provide complete insight and manageability across all technology.

Snow delivers a unique platform that brings visibility and control across on-premises and the cloud. In doing so we enable our customers to gain complete visibility, optimize cost & efficiency, reduce risk & compliance and improve their products and services. We’re unique because we provide;

•        The only crowd sourced, cloud-based normalization service. That gives our customers a single pane of glass into their use of technology. 

•        An automation engine that enables organizational efficiency and accelerates digital transformation

•        Analytics across the complete technology landscape covering Software, Hardware, Cloud Apps and Cloud Infrastructure

Snow has built the most complete platform for technology insights and manageability across on-premises and cloud environments.  We have been as recognized leader by Gartner in Software Asset Management during the last two years.

Snow has 700 employees in global offices around the world including in Sweden, United States, Mexico, the United Kingdom, Australia and Singapore.

We are supported by a network of over 160 partners and have over 5000 customers spanning more than 60 countries worldwide. 

To sustain our explosive growth, we are looking for the brightest, and most highly skilled people who have their best work ahead of them. Now is the right time to join Snow.

Lead and develop a Continental Europe Customer Success Management team and ensure the highest level of engagement and outcomes to Snow customers. Own the segment of High Touch customers in Continental Europe.

•        Take full accountability to manage, develop and motivate the team of High Touch Customer Success Managers and act as day-to-day coach for the team members

•        Create and deliver an annual business plan based on white space analysis and market analysis, including resource planning and budget plan

•        Engage and align with leadership peers to agree on required actions to defend customer churn. Own the regional “Customer Watchlist process”

•        Review and improve processes and define required augmentations

•        Act as sponsor for customers within the central European customer base.

•        Experience in proactive building and leading virtual teams with full functional and HR responsibility

•        Excellent customer relationship skills and able to have conversations with both individual contributors but also able to discus and influence with C-Suite executives.

•        Excellent interpersonal, communications and stakeholder management skills

•        Excellent time management, decision making, prioritization and organizational skills

•        Ability to represent the company and discipline at external events and customer meetings.

•        Proven track record in a team leading position in the software industry.

•        Fluent in German and English, both in written and spoken communication

•        Deep understanding of value drivers and recurring revenue models

•        Good knowledge of Salesforce.com, Gainsight, Microsoft office suite, business analytics & planning and Exec – level reporting

•        Ideally project management experience and certification such as PRINCE2 foundation

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This is a chance for you be involved in a high growth and exciting transformation and to develop your career and succeed in an environment where you will have the possibility to make a significant impact. Every day you will get to work alongside great, down-to-earth colleagues who are dedicated and ambitious. We fully recognize that it is our employees that make Snow a success and the global leader in the development and delivery of technology intelligence and products related to this. If you are the right person for the role, we will offer you exciting and developing assignments and you will get to be part of a fantastic journey within a dynamic high-growth business.