Snow’s mission is to stop organizations overpaying for the software they use, today and tomorrow. We help organizations optimize software availability, compliance and cost savings through delivery of on premise and cloud-based Software Asset Management solutions. Today we are the largest and most successful dedicated developer of SAM solutions with staff all over the world. To sustain our explosive growth, we are looking for the brightest, and most highly-skilled people who have their best work ahead of them. Now is the right time to join Snow.

Reporting to the Senior Director Professional Services, North America. This position is a pivotal management role for ensuring high quality, efficient and profitable delivery of Snow Professional Services to Snow’s Customer and Partners in support of achieving their desired business outcomes with Snow’s software products.  You will lead the Project Management team, nurturing and developing this function and the constituent individuals, ensuring tight cohesion with Technical and Business Consulting PS teams as well as Sales, Support, and Customer Success, to drive professional presentation of our capabilities and subsequent results to our Customers and Partners. 

Specific responsibilities of the role include:

·         People-Management: Provide leadership to, and personal management of, the Project Management Team members, with the associated responsibility for Grow Talks (people development). Training plans must be in place with each individual to meet the mutual needs of Snow and the individual.

·         Practice Development: Oversee the successful execution and the end to end delivery of Projects for Snow’s US customer portfolio. As part of this role, ensure complete adherence to best practice methodology across the Project Management team.

·         Process Improvement: Support ongoing process improvement initiatives. Partner with international colleagues as necessary to ensure global standards are adhered to and developed further.

·         Strategic Contribution: Provide constructive input to strategic initiatives within Professional Services, potentially owning specific initiatives under the guidance of the Senior Director, Professional Services North America.

·         Services Leadership Team: Work as a key member of the Services Leadership Team Americas, teaming effectively with Services and Cross Functional leadership colleagues.

·         Performance Achievement: Monitor Professional Services KPIs; billable utilization, revenue, profit, revenue backlog, investment work; taking appropriate steps to mitigate where performance is drifting away from KPI targets. Produce regular management reporting with data driven from Celoxis and other systems as applicable.

·         Resource Management: Optimize the planning and deployment of Professional Services resources in line with business needs. Coordinating the involvement of Professional Services resources to assist in delivering against Professional Services requests, leveraging Project Managers as necessary and working collaboratively with the Services Operations Specialist.

·         Commercial Responsibility: Sign off the commercial terms and scope for Professional Services project work with authority to decline or adjust propositions being suggested by Snow Sales should these not be aligned to Professional Services KPIs and/or sub-optimal in assuring Customer Success outcomes. Path for escalation is to the Senior Director, Professional Services North America, should there be contention or exceptional discounting requests.

·         Customer Interaction: Partner and collaborate with Customers and Partners as required in Steering Boards, Kick Off Meetings, Quarterly Business Reviews, Escalation Meetings, maintaining and developing management-level rapports with those applicable Customers and Partners.

·         Demand Forecasting: Analyze trends of Service Requests in order to predict and/or forecast the management of the capacity of any Professional Services Project Management resources, identifying any forthcoming skills gaps and putting in place mitigation plans to address supply verses demand discrepancies.

·         Tactical Delivery: Manage the successful execution and end to end delivery of Projects for Snow’s Enterprise customer base.

·         performing team who contributes to the success of Snow and increasing its market share.

·         Drive for execution – achieve results by taking initiative, setting challenging goals, and holding people accountable.

·         Positive, upbeat attitude with a flexible and pro-active approach to the working environment and the ability to work well independently and with others.   

·         Enjoy working in a High Energy, fast-paced environment that is subject to constant change.

·         Professional, articulate, and personable with excellent written and verbal communication skills to report and present at Senior Management Level.

·         Being comfortable working as a peer to all members of the Services Leadership Team, providing open, honest input and working constructively in all operational initiatives.

·         Intellectual horsepower – has high intellect and demonstrates high levels of emotional intelligence in working with others both internally and externally

·         Excellent interpersonal skills, with the byproduct of building strong, long-term working rapports with colleagues in all roles.

·         Ability to negotiate and accommodate Service Requests for Professional Services support in line with the business needs of the company and Professional Services KPIs, this requiring suitable levels of tact, diplomacy and assertiveness dependent on circumstances.  

This is a chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. We fully recognize that it is our employees that make Snow a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role we will offer you exciting and developing assignments and you will get to be part of a fantastic journey within a dynamic high-growth business.

We look forward to your application.