Global Application Support Specialist
- Solna, Sweden
Snow’s mission is to stop organizations overpaying for the software they use, today and tomorrow. We help organizations optimize software availability, compliance and cost savings through delivery of on premise and cloud-based Software Asset Management solutions. Today we are the largest and most successful dedicated developer of SAM solutions with staff all over the world in regional locations. To sustain our explosive growth, we are looking for the brightest, and most highly-skilled people who have their best work ahead of them. Now is the right time to join Snow.
As a application support specialist you will collaborate closely with your team to provide excellent support to our customers. Your role will include supporting cases not only related to our products, but complex problem solving concerning everything in the customer´s environment from clients to network and servers.
You will partly work with reproducing issues reported by customers in lab environment and work with escalation and development engineering teams to provide a workaround or resolution. You will ensure that client expectations are properly managed, and that technical issues are resolved to the client's satisfaction in a timely manner.
We provide internal training for you to continuously develop and maintain your troubleshooting skills on all Snow Software’s products and technical knowledge in industry standard based technologies. Knowledge sharing is part of our everyday activities, including the KCS process (Knowledge centered services), onboarding, mentorship and training your peers.
- Great troubleshooting skills regarding client and server technologies.
- Experience from working with advanced application support or technical B2B support.
- Strong knowledge in one or more of the following operating systems: Microsoft Windows, Linux, Unix, and OS X.
- Experience of delivering support for mixed IT environments and databases (MS SQL based applications).
- It’s an advantage if you are familiar with PowerShell, IIS and command prompt.
- Fluency in English, written and spoken. Swedish is a plus.
To be successful in this role we see you as service minded and having great communication skills. You thrive on solving problems and helping others. You appreciate being part of a team and fully understand how sharing knowledge with your colleagues helps us deliver better solutions.
You are curious and continuously find ways of building improvement for you as a person but also for the team. In order to keep up with the rapid change of our products and business, you need to be flexible, solution-oriented and not afraid of rolling up your sleeves.
This is a chance for you to join a challenging and inspiring environment where you can make an impact. You will work alongside a bunch of down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives Snow forward. If you are the right person for the role, you will be part of a fantastic journey in a dynamic, fast-changing business.
We are looking forward to your application. We are handling applications as they come, so please get in touch.