John Crane LLC, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

The Inside Sales Representative consistently deliver high standards of internal sales execution while providing advanced support, mentorship, and coordination across sales, engineering, and commercial teams. This role contributes to revenue growth through cross-sell and up-sell opportunity identification.

Responsibilities include but limited to the following:

• Capable to fulfil the entry level Internal Sales role to a high and consistent standard​
• Provides training and support for onboarding new entry level Internal Sales managing the completion of the skills matrix​
• Coordinates discount approvals using the DOA process for discount approvals​
• Develops skills to identify opportunities for cross-sell product or up-sell applications based on Customer requirements.​
• Generates iprojects using these systems as the communication tool between Engineering and Sales and Aftermarkets on every product​
• Responds to request from the Orderbook management team to amend orders on the ERP system and provides the appropriate feedback to the customer​
• Conducts contract review on both standard Aftermarket and First Fit orders in accordance with Contract review policies​
• Keeps the external salesperson informed regarding their customers activities​
• Supports RMA, CMR (credit) and DMR (debit) requests and underlying root cause investigations. ​

• High school diploma or equivalent required. 
• Associates degree or 5 years relevant experience.
• Minimum 4 years of customer service experience. 
• Effective interpersonal and communication skills both verbal and written.
• Multi-channel communication: experience in communicating with customers through various channels such as team, phone and email.
• Data entry skills - accurately entering customer orders
• Self-starter and highly motivated to achieve results with minimal direct supervision.
• Computer literate with good working knowledge of MS Office suite and ERP systems.
• Experience working with a diverse group and a global company is a plus.
• Ability to work effectively in a team-oriented environment. 
• This position is an on-site role and is not eligible for remote or hybrid work arrangements. The candidate must be able to report to the assigned work location five days per week and maintain reliable transportation to ensure consistent attendance and punctuality.

Job grade and compensation will be determined based on qualifications and relevant experience

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)