John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

• 客户及合同

在SAP系统中创建维护客户资料，包括客户基本信息，行业信息，分配到指定销售人员和对合同归档管理。

Customers and contracts

Enter customer data in the SAP system including customer basic information, industry information and designated sales personnel and archived contracts

• 销售订单输机

在SAP系统中正确录入合同价格，数量，交货期，付款条件等相关内容，在不同位置加入相关文本注释。

根据客户需要创建订单物料清单。

Sales order entry

Enter the price, quantity, delivery date, payment terms and other related content in the SAP system, and add relevant text comments in different locations。

Enter the order BOM according to customer needs.

订单明细确认及输机,对订单输入SAP系统过程中存在的问题与相关同事沟通确认。

有图合同或标准产品须核对产品编码GPN和LPN，无图合同需与技术部门及数据组沟通确认产品编码GPN和LPN；对客户或销售工程师提出的相关要求及合同更改内容（如产品GPN，数量，发货日期变更，发货地点及文件要求等）及时反馈给业务相关环节并在SAP里进行维护和输入。

Communicate and confirm the problems in the process of order entry in SAP system with related colleagues. The product codes GPN and LPN shall be checked with the drawing or standard products, customized contract shall be communicated with the technical department and data team to confirm the product codes GPN and LPN. The related requirements and contract changes (such as product GPN, quantity, delivery date change, delivery place and document requirement, etc.) are required to feedback customer in time and maintained it in SAP.

• 合同管理工作

根据工作需要，与运营部门沟通，跟踪订单反馈给客户或销售信息。

Contract management

Assist contract managers to communicate with the operation Department and follow up the feedback of orders to customers or sales information according to work needs.

• 部门总监和经理安排的其他工作
• Other tasks assigned by the department head and manager.

• 英语良好，熟练应用Office软件，SAP 系统，对机械行业销售内部支持工作有较深刻了解。积极主动、灵活应变、认真负责、诚实谨慎，沟通协调能力强，具有良好的团队合作精神。

Good English proficiency, proficient in Microsoft Office, SAP system, and a deep understanding of the internal support work of the mechanical industry. Proactive, flexible, responsible, honest and prudent, with strong communication and coordination skills and a good team spirit.

• 3-5年工作经验，有客服行业从业经历。

At least 3-5 years working experience in customer service industry.

• 本科以上。优选专业：商务和机械类背景。

Have Bachelor degree. Preferred majors：Business, mechanical background.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

我们相信不同的视角和背景是公司繁荣发展的原因。所有合格的申请人将无论种族、肤色、宗教、性别、性取向、性别认同、国籍、经济状况、残疾、年龄或任何其他法律保护的特征，均平等考虑就业机会。我们自豪地成为一个以平等和道德为基础的价值观的包容性公司，在这里我们庆祝、支持并拥抱多样性。 在招聘过程中，无论何时，Flex-Tek, Smiths Group或我们的任何招聘合作伙伴都不会要求支付任何费用以启动参与过程 — 包括但不限于面试或测试。通过我们的职业网站直接申请工作以避免欺诈请求（职业生涯 - Smiths Group plc）。