John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Key Activities:

Sales

• Maintain and increase JC market share with key end users.
• Market penetration skills and bring about disruptive growth.
• Lead, guide, evaluate, and develop a front sales & service team to ensure that the local business unit achieves its business objectives and complies with all relevant regulations and laws.
• Effectively manage relationships with internal and external customers and all other stakeholders.
• Develop a strong customer service culture.
• Visit to end user regularly to maintain relations.
• Maximize the business through Channel partner network and grow the business.
• Develop and implement technical sales strategies to achieve sales targets.
• Identify new business opportunities and expand existing customer relationships.
• Conduct market research to stay updated on industry trends, competitor offerings, and customer needs.
• Provide technical guidance and expertise to the sales team and customers during the sales cycle.
• Conduct market research to stay updated on industry trends, competitor offerings, and customer needs.
• Establish annual, quarterly, sales plans while actively participate on budgeting and forecasting process.
• To ensure effective utilization of system tools covering C4C & SAP

Service

• Manage service contracts
• Develop a strong customer service culture.
• Provide strong technical and service support to all customers.
• Manage the Field Service Engineers to provide support to the end user.
• Liaise with various technical departments in order to provide engineered solutions to the end users.
• Support localization efforts and collaborate actively with Service Operations to deploy the necessary strategies and gain market share.
• Manage customer expectations, ensure timely delivery of services/products, and support post-sale activities.

Key Responsibilities:

• Team Management: Lead and manage a team of sales representatives, setting sales targets and coaching them to achieve these goals.
• Sales Strategy: Develop comprehensive sales plans and forecasts to maintain a steady pipeline of prospects.
• Customer Engagement: Build and maintain relationships with key customers, ensuring their needs are met and providing technical presentations to drive sales.
• Market Analysis: Stay updated on market developments, industry trends, and competitor activities to inform sales strategies.
• Contract Negotiations: Manage contract negotiations and ensure favourable terms for the company.
• Collaboration: Work closely with internal technical and marketing teams to leverage customer insights and market intelligence.

Skills and Experience:

Education/Training:

Bachelor’s Degree in Mechanical Engineering or similar field

Experience:

• 15+ years of professional experience in engineering and sales preferably working experience with pump industry, seal industry or process industry maintenance.
• Deep understanding of the technical aspects of the company's products and services, as well as the ability to communicate their value to potential customers.
• A strong technical knowledge of John Crane product portfolio. Understanding of market trends and the competitive landscape.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to travel within the region as required.
• Proficiency in CRM software and Microsoft Office Suite.
• Proven experience in the field.
• Interpersonal skills and ability to get on with multi-functional and multi-nationality peers.
• Ability to write, concise reports in a formal and professional manner.
• Ability to discuss and negotiate at the appropriate levels within the customer base.
• Dynamic self-starter
• Independently reliable & self-sufficient whilst being part of wider team
• Excellent communication and presentation skills.
• Strong leadership and team management skills.
• Problem-solving mindset with attention to detail.
• Ability to work in a fast-paced, high-pressure environment
• Languages:  English, any other local languages will be an added advantage.

Key Metrics:

• Strategic thinking and problem-solving abilities.
• Strong analytical skills with the ability to interpret sales data.
• High level of self-motivation and the ability to work independently.
• Team-oriented mindset with the ability to collaborate effectively with cross-functional teams.
• Customer-focused approach with a commitment to partner success.

Work Environment:

• This position may require regular travel within the region.
• Flexible working hours may be required to accommodate partner schedules and events.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)