John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

We are seeking a skilled Field Service Engineer to join our team and provide high-quality mechanical and commercial support to our clients. The ideal candidate will possess extensive expertise in mechanical seals, offer prompt feedback, and deliver exceptional client service.

Key Responsibilities:

• Conduct regular customer site visits to install and troubleshoot mechanical seals and associated equipment.
• Produce comprehensive seal observation reports, including detailed analysis and recommendations.
• Perform on-site and in-workshop repairs with precision and expertise.
• Assist end users during shutdowns and project commissioning.
• Manage and maintain refurbishment contracts.
• Conduct measurements and site surveys while coordinating installations.
• Collaborate effectively with stakeholders, local teams, and agents.
• Participate in technical reviews to ensure the optimal performance of our products and services.
• Maintain and increase our company's market presence with key end users while identifying new opportunities within the assigned territory.
• Establish and nurture strong relationships with end users.
• Design and implement cost-effective equipment modifications to enhance safety and reliability.
• Address complex issues involving manufacturing departments, subcontractors, suppliers, and customers.

• A Bachelor's degree in Mechanical Engineering or a closely related field is mandatory.
• A minimum of 8 years of extensive professional experience in engineering and field service, specifically focused on mechanical seals and refinery rotating equipment, is essential.
• Demonstrated ability to thrive in a proactive multinational and multicultural environment is crucial.
• Possession of strong technical knowledge of John Crane product portfolio is imperative. In the absence of such knowledge, candidates must exhibit an exceptional capacity for rapid assimilation of John Crane's extensive product range.
• Fluency in English. Proficiency in Arabic is an advantageous.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)