Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

Sales representative supporting internal and external customer and CSE team management.

• Manages large and/or potentially diverse teams of managers and/or senior professionals. Provides input into functional or departmental strategy. Controls resources and policy formation in area of responsibility. Looks beyond existing methodologies and own discipline to define and resolve complex problems.

Duties & Responsibilities

• Maintain CSE team’s excellent service and build good rapport with customers (both internal and external stakeholders)
• C4C system usage and data review and update
• Support manager’s request of related business data report.
• Lead the team to process the works in line with ISO work flow and handle related audit activities.  
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Contributes to team effort by accomplishing related results as needed.
• Accomplishes customer service team goals and organization missions by completing related results as needed.
• Primary point of contact between the executives and internal/external clients
• Receive incoming calls and emails; take messages, respond appropriately and route correspondence to the appropriate executive of staff member
• Mindful in Health, Safety & Environmental (HSE) in day to day work and participate in organization improvement
• Attract potential customers by providing first-level support on enquiries relating to John Crane’s products and services;
• Open/maintain customer accounts by recording and updating account information;
• Acting the role to communicate related business issues and action points with each department.
• Be the first point of contact for customers’ complaints – ensure follow-up and escalation of the matter if needed to ensure timely resolution;
• Generate product and service reports by collecting and analyzing customer information;
• Support the sales team by preparing quotations for customers, and performing order entries in business enterprise system SAP;
• Follow up on outstanding orders to ensure product delivery is in accordance with promise date; and
• Perform all other relevant tasks as assigned from time to time.
• Any other as assigned

Experience

•5-7 Years in customer support field

•

Technical Skills

•Diploma in Mechanical Engineering or other discipline

•M/S software in preparing report

•ERP SAP usage.

•

People Skills

•Self-motivated, with the ability to work both independently or in a team where required

•Communication skill

•People management

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)