About Us 

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part of  Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Job Purpose:

This role works within the Regional Engineering team, reporting to the Lead Engineer or Technical / Engineering Manager. Guided by more senior engineers where appropriate, they take responsibility for day-to-day technical support to the country or region This includes product selection and specification, and troubleshooting, sometimes liaising with customers with support from Sales and Aftermarket.

Main Responsibilities:

•Deliver technical proposals / drawings to our Sales and Service teams and engineered to order designs to our Customer Operations teams, on time and to the highest standard.

•Provide technical support to entire organization; working in line with Engineering Solutions standards, procedures and policies, guided by Lead Engineer.

•Provide technical documentation/calculations for customer orders/quotations requirements and for solving failures.

•Meet with QEH&S company policies.

•Manage and report personal workload, forecast job lead-times to meet customer and departmental objectives

•Provide day-to-day technical support to Regional Sales & Reliability, as well as Procurement , Operations & Service Centre in your region. Interacts frequently with internal management concerning projects, engineering decisions, scheduling requirements, and/or contractual clarifications. Report any retrofit or upgrade opportunity.

•Sometimes works with external customers / suppliers, supported by Sales and Service / Procurement as appropriate, and guided by Senior Engineer or Regional Engineer Manager.

•Manage Engineering activities in coordination with GDC for creating , revising drawings, scanning activities guided by Lead Engineer or Regional Engineering Manager.

•Review & process application requests / projects received.

•Technical Selection of standard WS, WSS, couplings, … JC product portfolio, supported by a Lead Engineer or Regional Engineering Manager.

•Generation of engineering proposals, CAD/specifications acc.to customer expectations and to aid liaison with GDC, supported by a Lead Engineer or Regional Engineering Manager.

•Calculations (including seal leakage, heat generation, balance temp, flow rates etc. and calculations for couplings, WSS and filtration)

•Produce complete and informative drawing office requests and provide applications guidance to designers to complete layout (GA) and detail drawings

•Raise / process Global Change Notice (GCN) requests

•Approve / reject purchase or manufacture of fabricated parts not to drawing specification

•Detailed failure analysis activities, including investigation / reporting / resolution, supported by Lead Engineer or Regional Engineering Manager, normally at Service Centre

•Detailed technical presentations to customers to support Sales team

•Participate on retrofitting, helping in Engineering Activities, supported by Lead Engineer or Regional Engineering manager, mainly in Service Centre.

•Collaborate with 3D Scanning activities.

•Work closely with the Training and Enablement team, provide technical training to employees and customers

•Education/Training:  Degree qualified Engineer, BEng, MEng or equivalent, perhaps with ongoing application for professional membership / chartership – e.g. MIMechE, CEng.

•Experience: Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or equivalent professional experience.

•Technical Skills: MS Office; MS Outlook; Computer Aided Design; Computational simulation such as FEA, CFD. 

•Languages Skills:  Fluent in English (written/spoken)

•People Skills: Active Listening, flexibility, responsibility collaboration. Autonomy and Proactiveness. Effective communication.

This is a Fixed-term contract