We are seeking a dynamic and experienced Manager III for our In-House Service department in Baton Rouge, United States. This senior leadership role is crucial in driving excellence in our internal service operations and ensuring top-notch customer satisfaction across the organization.

• Lead and mentor a team of in-house service professionals, fostering a culture of continuous improvement and customer-centricity
• Develop and implement strategic plans to enhance service quality, efficiency, and customer satisfaction
• Oversee daily operations of the in-house service department, ensuring smooth workflow and timely resolution of issues
• Collaborate with cross-functional teams to identify and address service gaps and opportunities for improvement
• Establish and monitor key performance indicators (KPIs) for service quality and team performance
• Manage departmental budget, resource allocation, and cost-optimization initiatives
• Drive innovation in service delivery methods and technologies to stay ahead of evolving organizational needs
• Cultivate strong relationships with internal stakeholders to understand and anticipate their service requirements
• Ensure compliance with company policies, industry standards, and relevant regulations

• Bachelor's degree in Business Administration, Service Management, or a related field; MBA or relevant advanced degree preferred
• Minimum of 7 years of experience in service management, with at least 3 years in a leadership role
• Proven track record in managing and improving in-house service operations
• Strong leadership skills with the ability to motivate and develop high-performing teams
• Excellent strategic planning and execution capabilities
• In-depth knowledge of customer experience management and service quality standards
• Proficiency in performance management and continuous improvement methodologies
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Outstanding communication and interpersonal skills, with the ability to interact effectively at all levels of the organization
• Experience in budget management and resource optimization
• Familiarity with service management software and technologies
• Adaptability and resilience in a fast-paced, dynamic environment

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)