Smart IMS delivers IT solutions and services that create a sustainable competitive advantage for its clients across the world. The company was founded by business and technology experts with extensive backgrounds in designing, implementing, and managing large and complex IT projects at Fortune 500 companies. Smart IMS core portfolio includes IoT, Cloud and Digital Services, Enterprise Application Management & Development, Smart Advisory & Assessment Services, 24/7 Technical Support Services and SD WAN Services.

Technical Support Analyst - L2 Support SCCM

• Responsible for Microsoft System Center Configuration Manager (SCCM) duties to include, but not limited to: packaging applications, deployment of applications, development of endpoint collections, and development of imaging task sequences. 
• Responsible for Level 2 SCCM support. This staff will perform basic and advanced phone and remote support and troubleshooting to resolve requests.
• Responsible for Basic or Advanced onsite/desk-side software device support including troubleshooting, software installation and configuration tasks.
• Responsible for managing the backend systems to support the End User Computing environment including the configuration and Asset Management, SCCM Cloud Management Gateway (CMG), Antivirus and Threat Protection systems, Service Management and Network Printing systems.

All your information will be kept confidential according to EEO guidelines.