We are a privately owned company founded in 2005, incorporated in Indiana with offices in Indianapolis, Cincinnati and Columbus. Certified by the National Minority Supplier Development Council (NMSDC) and by the States of Ohio and Indiana, we are proud to be recognized as a Minority Business Enterprise and a Woman Business Enterprise.

Determined to fill a void in the technology services industry, we were founded with the strong belief that there was a need in the market for a local company who could be the best provider of IT staffing and technology solutions, and the best employer managing a workforce – a company that lives, breathes, and completely understands the local market. When we started in 2005 there were just a handful of faithful clients who believed in us to deliver what we promised. As we made good on those promises and our delivery and service exceeded their expectations, we were able to attract larger clients until we got to the place we are today—working with some of the leading and largest companies in the United States.

SmartIT are currently looking to fill a contract Configuration Management Process Coordinator position in Carmel, Indiana.

Job Title: Configuration Management Process Coordinator

Vertical: Energy

Location: Carmel, Indiana

Job Overview:

The Configuration Management Coordinator is responsible for managing specific client IT Service Management processes in accordance with best practices. The position will focus on core IT Service Management processes, including but not limited to: asset and configuration management, change management, incident management, problem management, and service level management. 

The Configuration Management Coordinator will apply basic project management methodologies and tools consistently to manage programs and projects, increasing the maturity of the Configuration Management System at our client. 

The Configuration Management should understand audit and compliance requirements to establish and govern project and operational activities. An understanding of asset management principles and underlying systems is also required in order to effectively manage assets. 

Job Responsibilities:

Coordinate with other departments to define the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships in support of business needs. 

Plan and manage support for the automated discovery of HW and SW assets across the enterprise where applicable; plan and manage support for the update and control process of HW and SW assets across the enterprise where discovery is not feasible. 

Coordinate with application support to ensure that any new devices added into service are reachable to the required depth of discovery as defined by business needs. 

Ensure that all assets in service are accurately identified and interrogated to the depth required to support the integrity of the CMDB and related ITSM processes. 

Facilitate and participate in conversations between discovery tool subject matter expert and device and application owners to gain access to all active configuration items, and manage or create software signatures for custom applications 

Identify and drive process improvement solutions to increase accuracy, compliance, efficiency, timeliness and improved customer service. 

Propose scope for service asset and configuration management and coordinate with device owners to define governance requirements. 

Support the process owner with the management of principles, processes, and procedures. 

Coordinate interfaces between service asset and configuration management and other processes, especially change management, incident management, knowledge management, problem management, , and release and deployment management. 

Advise staff in service asset and configuration management principles, processes, and procedures. 

Collaborate with stakeholders to identify a course of action and project objectives that will be most valuable to the community of stakeholders. 

Be accountable to the organization for stewardship of fixed assets of the organization that are under the control of IT. 

Provide informal mentoring and support to team. 

Maintain ability to make timely recommendations to effectively solve problems, using independent judgement consistent with standards, practices, policies, procedures, regulations, and/or law. 

Work with the Continual Service Improvement (CSI) Process Owner and CSI coordinator to review and prioritize improvements in the CSI register 

Job Requirements:

At least 2 years of asset and change management experience with understanding of principles as well as underlying systems is also required in order to effectively manage assets.

Must have ITIL Experience

Experience with the setup, maintenance, design, and/or development of a configuration management database (CMDB)

Experience with Configuration Mapping and Discovery tools

Configuration Management Experience

Software and systems development lifecycle (SDLC). 

***TWO WEEKS OF TRAINING IN INDIANA, EXPENSES PAID BY CONTRACTOR** **REIMBURSED ON THE BACKEND THROUGH EXPENSE REIMBURSEMENT***

THIS POSITION WILL BE LOCATED IN SAN FRANCISO, CA – WITHIN 50 MILES OF THE CITY

***THE POSITION(S) REQUIRES 100% OF TRAVEL***