Sales Engineer – China / 技术支持工程师 - 中国

  • Shanghai, China
  • Full-time

Company Description

Smaato China is a Wholly Foreign-Owned Entity of Smaato Pte. Ltd., which is called Yu Guang Information Technologies (Shanghai) Co., Ltd.

Smaato is the leading global real-time mobile advertising platform, connecting 10,000+ advertisers – including 91 of the Top 100 Ad Age brands – with over 90,000 app developers and mobile web publishers. Smaato manages up to 10 billion mobile ad impressions daily and reaches over 1 billion unique mobile users monthly. Founded in 2005 by mobile pioneers Ragnar Kruse and Petra Vorsteher, Smaato has global headquarters in San Francisco, California, with additional regional headquarters in Hamburg, Germany, and Singapore.

Smaato中国是Smaato Pte. Ltd.的外商独资企业,公司名为誉广信息科技(上海)有限公司。

Smaato 是面向移动发行商和应用开发商的全球实时广告平台。自 2005 年开始一直从事创新、移动优先型解决方案的开拓工作。Smaato 欧洲办事处位于德国汉堡,亚太地区办事处位于新加坡。

Job Description

Job Description
We are looking for an independent individual to work in our Operations - China team. A Sales Engineer is the primary technical resource for the field sales force. This involves in actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. Good Sales Engineers are able to identify all technical issues of assigned accounts to assure complete clients satisfaction through all stages of the sales process. In addition, establish and maintain strong relationships throughout the sales cycle.
The Sales Engineer will report to Sales Engineering Manager. This is a great opportunity for someone who is interested in joining a young and dynamic team in a startup environment with immense growth potential of mobile marketing.

 

职位描述

我们正在寻找一名独立的技术支持工程师加入我们的中国运营团队。技术支持工程师是为销售人员提供技术支持的主要专家。这一工作涉及到积极推动和负责销售过程中的技术评估和对接,以技术顾问的身份与地区和全球的客户合作。优秀的技术支持工程师能够判别和解决其所负责客户的所有技术问题,以确保客户对销售过程中的所有阶段完全满意。除此之外,在整个销售周期与客户建立并保持密切良好的关系。
技术支持工程师将向销售工程师经理报告。如果您对于年轻而活力四射的团队、初创阶段的工作环境和拥有巨大潜力的移动广告市场感兴趣,那么该职位对您来说是一个绝佳的机会。


THE ROLE

  • Serve as technical subject matter expert for our product, and assist the Sales team with developing and presenting strategic sales proposals and solutions
  • Support the Sales team by managing all technical aspects of RFP / RFI responses
  • Work with external partners to find the best way to technically integrate our products & APIs into their systems and help them with any obstacles they may encounter
  • Able to convey customer requirements to Product Management teams
  • Investigate issues reported by our clients or internal teams and explore irregularities you find by monitoring our system and tools
  • Develop ad network connectors and connect AN partners to Smaato exchange
  • Assist Sales Managers with prospective clients that require custom technical solutions.
  • Collaborate with our partners, internal engineering and product teams to gather requirements, determine feasibility, timelines and costs for custom development solutions
  • Liaise with Sales teams to ensure successful post sales transition based on any discussions or requirements captured during the sales cycle
  • Provide technical development and delivery of product demonstrations and producing support materials for other members and clients
  • Be a product evangelist of Smaato’s products
  • Monitor our platform from the functional side and report on any potential problems

 

职位角色

  • 作为我们产品的技术专家,协助销售团队开发和汇报战略销售方案和解决方案
  • 通过管理所有关于RFP / RFI响应的技术方面的事务来支持销售团队
  • 与外部合作伙伴协作,寻找将我们产品和API技术性整合到他们系统中的最佳方法,并帮助他们解决整合时可能遇到的问题
  • 调查客户或我们内部团队报告上来的技术问题,并通过监控系统和工具检测异常情况
  • 开发广告联盟客户的接口,并将广告联盟伙伴连接到Smaato平台
  • 了解客户的平台或产品所采用的技术及其对客户需求的应用,并有效地将客户的产品需求传达给产品管理团队
  • 协助销售经理为潜在客户提供定制化的技术方案
  • 与我们的合作伙伴、内部工程和产品团队合作,为定制开发方案的项目收集要求、确定可行性、规划时间表、预算费用
  • 与销售团队紧密合作,以确保销售周期中发生的任何讨论或需求等售后问题成功交接
  • 为其他团队成员和客户提供技术开发,制作产品演示和其他支持材料
  • 成为Smaato的产品宣传人
  • 监控我们的平台的核心功能,并汇报任何潜在问题

Qualifications

SKILLS & EXPERIENCE

  • Bachelor in Computer Science or related technical field or equivalent practical experience
  • Proficiency in MS Office
  • Experiences in below programming languages can be an advantage: SQL, Python, Java, Swift / Objective-C, Android/IOS app development, JavaScript, HTML, PHP
  • With at least 1 year’s experience as Mobile App or Mobile Website Developer
  • With experience supporting and servicing clients using advertising products and technology
  • Having prior understanding of ad-tech ecosystem with granular understanding of Real-Time Bidding (RTB) and Supply-Side Platform (SSP), Demand-Side Platform (DSP), ad exchanges, networks business can be an advantage


技能和经验要求

  • 计算机科学本科或相关技术领域同等工作经验
  • 精通MS Office
  • 在以下方面拥有丰富经验会优先考虑:SQL, Python, Java, Swift/Objective-C, 安卓/IOS app开发,JavaScript,HTML,PHP
  • 具有1年以上移动app或者移动网页开发工程师的经验
  • 拥有在移动广告领域客户服务和技术支持的经验
  • 了解广告技术生态系统者优先考虑,如实时竞价(RTB)和供应方平台(SSP)、需求方平台(DSP)、广告交易平台、网盟业务

Additional Information

ATTRIBUTES REQUIRED

  • Excellent Chinese and English interpersonal communication skills, both in spoken and written
  • Strong passion in new technologies
  • Get to the bottom of complicated, inconsistent technical issues
  • Good presentation skills and interpersonal skills
  • Ability to plan macro and work micro
  • Self-motivated individual
  • Team player with ability to work independently
  • Persistency as well as creativity

 

性格和特质要求

  • 良好的中英文沟通和读写能力
  • 对新科技有着浓厚的兴趣
  • 善于对复杂多变的技术问题推本溯源
  • 备出色的演讲和人际交往能力
  • 善于统筹规划,做事认真细致
  • 自我激励精神
  • 既享受团队协作,亦能够独立工作
  • 坚持不懈,富有创造力

 

WE OFFER

  • Competitive salary and incentive program
  • Comprehensive health care
  • Training programs and career development opportunities
  • Flat hierarchies and short decision paths
  • Regular team activities and events
  • A unique and diverse company culture, shaped by people with commitment, sense of responsibility, risk-taking and discipline
  • Position is based in Shanghai and candidate required a valid pass to work in Shanghai. Office location: Zhongshan park area.
     

我们提供

  • 有竞争力的薪酬与奖金计划
  • 全面的医疗计划
  • 培训计划和职业发展机会
  • 快速决策的扁平化管理
  • 定期的团队活动
  • 独特而多元化的企业文化,我们有着敢于承诺、富有责任感、勇于冒险、又有纪律性的团队
  • 该职位的工作地点位于中国上海,应聘者需具备在上海合法工作的资格。办公地点:中山公园商圈


If you have what we are looking for and enjoy working in a fast-paced technology based environment, we are interested in hearing from you. We regret only shortlisted candidates will be notified.
如果您符合我们的要求,并且您也喜爱在快节奏的技术环境下工作,欢迎您联系我们。合适的应聘者才会收到面试通知,敬请谅解。

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