Tech Support Engineer
- Bengaluru, Karnataka, India
Got bills? Time to slice them! 🔪
slice is India's best credit card challenger to pay bills, manage expenses, and unlock rewards 🎉. Our members love us and swear by us. We're reinventing how traditional credit cards work by offering a simple and transparent app to help our members transact easily. We have about 3 million registered members with an average age of 23, making us a market leader in a niche and growing segment. 🏆
Oh, btw, we offer upto 2% cashback on every transaction, and our members have the option to convert monthly bills payable into 3 installments, with no extra charges. Yup, you can count on us 😉
We are backed by leading PE/VCs such as Gunosy Capital, Das Capital, Finup, Blume Ventures India, Simile Venture Partner, EMVC, Tracxn Labs, Better Capital, Sachin Bansal's Navi and angel investors such as Kunal Shah. 🖖
About the team
Everything that you see on the internet - developers made it. Even the page that you’ve opened right now and are reading this very line from - a developer. At slice, we’re trying to build a world class product and that takes some crazy, world class engineers. A team so supportive - even if you miss a ‘;’ in your code, they got your back till the code runs successfully.
About the role
We are looking for a Technical Support Engineer to join our technology team .
What You will do
Solid troubleshooting abilities and able to work with a team to fix large production issues
Create run books & troubleshooting guides & knowledge base
Manage customer calls and analyze issues reported by customer
Should be capable of working independently & responsible for L1/L2/L3 Support
Should work with complete ownership and handle all issues without missing SLA’s
Work closely with engineering team and other team for productionizing new use cases, users
Should be able to debug the issues and report appropriately in the ticketing system
Circulate a daily report to stakeholders
What you will need
A very good understanding of the product & Strong attention to detail
Should be proficient in DB troubleshooting and Log debugging
Proven track record of delivering high performance in a fast-paced agile environment
Strong server-side experience, especially in data-intensive, distributed environments.
Knowledge of troubleshooting. Analyzing log files, exceptions, errors, configuring log levels etc.
Ability to understand shell/python scripts and debug.
Hands on experience in any one RDBMS and/or NoSQL – PostgreSQL/ MongoDB
Good knowledge of Linux basics like networking, storage, monitoring, scheduling and experience working on linux
General operational expertise such as good troubleshooting skills, understanding of system’s capacity, bottlenecks, basics of memory, CPU, OS, storage, and networks
Strong verbal and written communication skills are mandatory
Excellent analytical and problem solving skills are mandatory
Life at slice
Life so good, you’d think we’re kidding:
Competitive salaries. Period.
An extensive medical insurance that looks out for our employees & their dependants. We’ll love you and take care of you, our promise.
Flexible working hours & a five day work week (Weeks Off on Sundays and Mondays). Just don’t call us at 3AM, we like our sleep schedule.
Tailored vacation & leave policies so that you enjoy every important moment in your life.
A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
Learning and upskilling opportunities. Seriously, not kidding.
Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.