Tech Support Engineer

  • Bengaluru, Karnataka, India
  • Full-time

Company Description

About Us

Got bills? Time to slice them! 🔪 

slice is India's best credit card challenger to pay bills, manage expenses, and unlock rewards 🎉. Our members love us and swear by us. We're reinventing how traditional credit cards work by offering a simple and transparent app to help our members transact easily. We have about 3 million registered members with an average age of 23, making us a market leader in a niche and growing segment. 🏆 

Oh, btw, we offer upto 2% cashback on every transaction, and our members have the option to convert monthly bills payable into 3 installments, with no extra charges. Yup, you can count on us 😉

We are backed by leading PE/VCs such as Gunosy Capital, Das Capital, Finup, Blume Ventures India, Simile Venture Partner, EMVC, Tracxn Labs, Better Capital, Sachin Bansal's Navi and angel investors such as Kunal Shah. 🖖

About the team

Everything that you see on the internet - developers made it. Even the page that you’ve opened right now and are reading this very line from - a developer. At slice, we’re trying to build a world class product and that takes some crazy, world class engineers. A team so supportive - even if you miss a ‘;’ in your code, they got your back till the code runs successfully.

About the role

We are looking for a Technical Support Engineer to join our technology team . 

Job Description

What You will do

  • Solid troubleshooting abilities and able to work with a team to fix large production issues

  • Create run books & troubleshooting guides & knowledge base

  • Manage customer calls and analyze issues reported by customer

  • Should be capable of working independently & responsible for L1/L2/L3 Support

  • Should work with complete ownership and handle all issues without missing SLA’s

  • Work closely with engineering team and other team for productionizing new use cases, users

  • Should be able to debug the issues and report appropriately in the ticketing system

  • Circulate a daily report to stakeholders

Qualifications

What you will need 

  • A very good understanding of the product & Strong attention to detail

  • Should be proficient in DB troubleshooting and Log debugging

  • Proven track record of delivering high performance in a fast-paced agile environment

  • Strong server-side experience, especially in  data-intensive, distributed environments.

  • Knowledge of troubleshooting. Analyzing log files, exceptions, errors, configuring log levels etc.

  • Ability to understand shell/python scripts and debug.

  • Hands on experience in any one RDBMS and/or NoSQL – PostgreSQL/ MongoDB

  • Good knowledge of Linux basics like networking, storage, monitoring, scheduling and experience working on linux

  • General operational expertise such as good troubleshooting skills, understanding of system’s capacity, bottlenecks, basics of memory, CPU, OS, storage, and networks

  • Strong verbal and written communication skills are mandatory

  • Excellent analytical and problem solving skills are mandatory

Additional Information

Life at slice

Life so good, you’d think we’re kidding:

  • Competitive salaries. Period. 

  • An extensive medical insurance that looks out for our employees & their dependants. We’ll love you and take care of you, our promise. 

  • Flexible working hours & a five day work week (Weeks Off on Sundays and Mondays). Just don’t call us at 3AM, we like our sleep schedule.

  • Tailored vacation & leave policies so that you enjoy every important moment in your life.    

  • A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.  

  • Learning and upskilling opportunities. Seriously, not kidding. 

  • Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.