Full-Time Customer Service Representative (6-month contract)

  • Richmond, BC, Canada
  • Employees can work remotely
  • Contract
  • Pre-screen Questions: Customer Service Representative
  • Province: British Columbia

Company Description

At Sleep Country Canada/ Dormez-Vous? We are passionate about all things sleep. We are a proud Canadian brand and sleep destination for all! We want to help all Canadians get a better night’s sleep.

Our Customer Service team plays a major role in making sure each and every purchase ends with a smile! As a Customer Service Representative, you will play a major role in ensuring that customers receive the help they need. We love our employees as much as our customers; which, is why we can guarantee you will feel challenged and at home each and every day!

Working at Sleep Country Canada (SCC) is more than just a job; it is your opportunity to realize your full potential! We trust you to make the right decisions- you will be motivated and empowered every day to make a positive difference to your team, the customer experience, and the growth of our business all while working in a fun work environment.

Why work for us:

  • This is not a job but a career
  • We are the proud winners of:
  • 2018 Great Place to Work
  • 2018 Great Place to work for Millennials
  • 2019 Great Place To Work
  • 2019 Best Workplaces in Retail & Hospitality
  • 2019 Great Place to work for Giving Back
  • Mentoring and continuous talent development
  • Robust Medical & Dental Benefits
  • We will invest in you and train you
  • You will have Access to and Education Fund
  • We will provide you with a Tuition reimbursement program that covers professional AND personal development (yes, it means that you can get reimbursed for your scuba diving classes!)
  • We provide a Fitness Subsidy
  • Regular social events (we work hard and play hard)

Job Description

Can you?

  • Exhibit effective oral and written communication with customers, via online chat, email, and telephone calls?
  • Resolve Issues and manage conflict?
  • Administer responses from Social Media and other customer complaint forums?
  • Use applications such as Chat, Priority one and e-commerce?
  • Update customer’s files and various logs and complete customer call outs as required?
  • Assist in preparing documentation for reports?
  • Complete projects and duties as assigned?
  • Manage compensation within department guidelines?
  • Contact inspectors as well as qualify customers for inspections?
  • Create inspections and record inspection results as well as feedback from customers?
  • Educate customer and explain warranty specifications?
  • Create warranty and damage exchanges using proper SOP and coding?

Do you have?

  • A minimum of 1-2 years of experience in a fast paced work environment; call-centre experience in a customer loyalty retention department is an asset
  • A high school diploma?
  • A post-secondary education? This would be our preference.
  • Excellent communication skills in both French and English? Bilingualism is an asset!
  • Proficiency in the use of social media platforms including, but not limited to, Twitter, Facebook, and Instagram?
  • Above-average Navigational and Keyboarding skills (avg. 40-60 wpm)?

Are you able to?

  • Write in a clear and concise manner?
  • “Listen with your eyes” and be situationally aware?
  • Work flexible hours? Monday to Friday 9:00 a.m. to 5:00 p.m., Saturday and/or Sunday from 9:00 a.m. to 5:00 p.m. or 10:00 a.m.-6:00 p.m.?

Compensation:

If you're the successful candidate who is asked to join our team, we'll offer you an industry-competitive salary!
 

Additional Information

Employment Equity
We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority, and persons with a disability.

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