Product Manager

  • 548 Market St PMB 63520 San Francisco, California 94104-5401, San Francisco, CA, United States
  • Employees can work remotely
  • Full-time

Company Description

SkillUp is a new, 501(c)3 nonprofit dedicated to helping the millions of frontline workers impacted by COVID-19 get rehired for in-demand jobs in high-growth industries. SkillUp combines career navigation, training programs, and job opportunities in a curated, mobile-first platform (see www.skillup.org). Specifically, we serve COVID-impacted frontline workers earning less than $40,000 a year, with less than a bachelor’s degree, who are disproportionately people of color and women.

SkillUp moves quickly and at scale because of the urgency and historic nature of this challenge.  We are a coalition of more than 50 leading technology companies, hiring partners, learning providers, and nonprofits dedicated to giving workers the opportunity to build new skills that help them access  in-demand jobs with promising career paths. While we move quickly in response to the COVID crisis, we are building the capacity, assets, and funding models to contribute to a new learning ecosystem post-COVID.

Job Description

We are seeking a talented, motivated individual to join our organization as a Product Manager. As a nonprofit startup, our motto from day one has been to beg, borrow, or steal (OK, we never actually steal, but you get the point), particularly when it comes to software. Face it, the world doesn’t need more software; it needs to leverage and weave together the amazing software that already exists, and package it in a way that makes it easy and approachable for workers looking to gain skills. As part of our product team, you’ll scan the ecosystem and integrate existing software systems into a cohesive offering for America’s workers. 

This position reports to the VP of Product, and because the SkillUp Coalition is a remote organization, the position can be based anywhere.

In your cover letter, please share your thoughts around leveraging existing software vs building from scratch.

Responsibilities:

  • Deliver value to our predominantly mobile user base with products and services that bring more upskilling opportunities to America’s overlooked talent

  • Strategize with the VP of Product to produce a product vision and roadmap

  • Manage development agencies, freelance designers, and analysts

  • Work closely with the marketing team to make sure we are delivering a cohesive experience from paid social to our website

  • Coordinate product releases/revisions with marketing and operations teams

  • Direct the web analytics intern to create dashboards that will guide the organization in making business and design decisions

  • Monitor and analyze website funnel metrics, and present to the organization along with your recommendations

  • Plan, conduct, and evaluate A/B tests on our website

  • Plan, conduct, and evaluate user testing on prototypes and live sites

  • Own and socialize user personas and journey maps

  • Manage special projects, such as an AI chatbot

  • Assess new products and companies to measure their potential value

Qualifications

This role is a good fit if you:

  • Have about 3-7 years of experience developing products or e-commerce, preferably at a SaaS company

  • Have at least 2 years of experience using web analytics tools such as Google Analytics, FullStory, WebTrends, or similar

  • Have experience acquiring users via paid social and email marketing

  • Have experience running and analyzing A/B tests

  • Are a strategic thinker who can come up with creative solutions or experiments to solve thorny problems

  • Are creative, resourceful, and scrappy. You don’t mind rolling up your sleeves to do the work.

  • Are passionate about workforce development and nonprofit work

  • Like to stay up-to-date on industry trends and best practices

  • Are comfortable with ambiguity and continuous improvement processes (experience with agile methodology a plus)

  • Are able to manage multiple work requests and projects

This role is NOT be a good fit if you:

  • Are interested in exclusively building new software applications (we try to license existing software when possible)

  • Need things to be certain or stable (at this phase, we’re all about experimenting and learning)

  • Get easily overwhelmed (work/life balance is a core value, but there’s still a lot to juggle, both mentally and tactically, during the workday)

  • Need/want a big staff to work under you (we are small and scrappy by design and satisfy most of our product function needs through partnering within the coalition or outsourcing to vendors)

Additional Information

At SkillUp, our mission is to help the more than 40 million workers impacted by COVID-19 get rehired for in-demand jobs in high-growth industries. Success in this mission requires that we don’t just accept difference—but that we celebrate it and embrace the diverse community and backgrounds individuals come from. In short, it’s one of our key values. 

We stay true to our mission by ensuring that our place can be anyone’s place, and embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. As a proud equal opportunity employer, SkillUp does not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

Let us end without all the legal mumbo-jumbo. Your gender, your gods, your skin color or your bigshot relative don’t make a difference here. SkillUp is an open-minded meritocracy. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. And being inclusive isn't just a catch-phrase for us - it’s mission critical.  If you’re smart, good at what you do, and passionate about changing lives - come as you are.