About Skechers

A multi-billion-dollar, award-winning global brand, Skechers designs and develops lifestyle and performance product known for style, innovation, quality and comfort.

With international business representing more than half of its total sales, Skechers has product available in more than 170 countries and significant opportunities for continued expansion worldwide.

About the Customer Care Representative Role

This is an exciting time to join our Customer Services Team at Skechers and be part of our continued growth and expansion.  We are looking for candidates with good communication skills who enjoy working in a fast past, friendly environment environment and have a passion for providing excellent Customer Service! 

You will support the activities associated with Skechers.co.uk and Skechers.ie whilst providing a high level of customer service to our e-commerce consumers. You will be the first point of contact for our customers responding enquiries received through the website and telephone, whilst assisting in the administration of faulty shoes claims for our wholesale operation.

Our Customer Care Representative main duties and responsibilities will consist of but not limited to:

• Overseeing all orders on the E-commerce system ensuring a high level of customer service
• Performing any refunds or exchanges in line with the company policies and procedures
• Monitoring and responding to all customer enquires
• Ensuring all enquires and complaints are dealt within a timely and professional manner whilst adhering to the company’s guidelines and policies
• Administrating faulty returns claims for our wholesale operation
• Escalating all issues effecting the websites ensuring necessary senior management are aware
• Assisting and implement regular site maintenance and updates as required
• Maintain a comprehensive knowledge of all Skechers products
• Assisting with implementation and support any online marketing initiatives
• Carrying out ad-hoc duties and responsibilities as requested or assigned by the Customer Services Manager

Core skills as a Customer Care Representative 

You will have a knack for providing great customer service and working in an enthusiastic, passionate team, in addition to the following:

• Excellent communication and interpersonal skills
• Ability to close complaints with a positive outcome for both parties
• Positive, self-oriented attitude with a commitment to offering superior service
• Creative with the ability to think ahead and outside the box
• Ability to work in a team environment
• Self-motivated with the ability to work on your own initiative
• Friendly and approachable with a positive outlook
• Detail oriented and organized
• Professional with the ability to confidently communicate and liaise at all levels
• Ability to interpret documents such as e-mails, safety rules, policies and procedures and operating/maintenance instructions.
• Proficient in MS Office (Word, PowerPoint, Excel and Outlook)

What you’ll get

• Full Time permanent role working Monday - Friday
• Competitive Salary
• Free onsite parking
• 25 days holiday (plus bank holidays)
• Product discount
• Group Personal Pension
• Group Income Protection
• Group Life Assurance
• Employee Assistant Programme

Reasonable accommodation may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.

If this sounds like the perfect role for you, please click to apply, and visit about.skechers.com for more details on Skechers.

We are an equal opportunity employer and are fully committed to a  policy of treating all our employees and job applicants equally and avoiding discrimination at work.