Headquartered in Southern California, Skechers has spent nearly 30 years helping men, women and kids everywhere look and feel good. Developing comfort technologies is at the foundation of all that we do—delivering stylish, innovative, and quality products at a reasonable price. From our diverse footwear offering to a growing range of apparel and accessories, Skechers is a complete lifestyle brand.

With international business representing over half of our total sales, we have product available in more than 170 countries and significant opportunities for continued expansion worldwide. We sell our collections direct to consumers through more than 4,000 Skechers stores around the globe and Skechers e-commerce sites, as well as through a network of third-party partners.

A MULTI-BILLION-DOLLAR GLOBAL LEADER IN THE FOOTWEAR INDUSTRY.

The Loyalty Program Associate will assist in the day-to-day execution of the Skechers Plus Loyalty Program operations including implementation of acquisition/retention strategies, creation and deployment of new digital and retail experiences, and support of overall customer engagement with the program. Through this work, the Loyalty Program Associate will be a pivotal role in the overall success of our loyalty program.

This position will report to the Senior Loyalty Program Manager.

ESSENTIAL JOB RESULTS-

Program Management & Operations

• Works alongside Sr Loyalty Program Manager and 3rd Party Loyalty Platform to write campaign briefs and assist in end-to-end execution of campaigns
• Responsible for submitting jobs with creative department for asset development required to execute marketing and programmatic campaigns. Will also be responsible for asset management of all loyalty related assets.
• Maintains documentation with comprehensive market research on other Loyalty Programs to identify the latest trends that would provide opportunities to improve the business' marketing strategies.

• Customer Care
  • Works with Customer Care on troubleshooting member-reported issues and documents them to create repository that can be referenced in the future.
  • Identifies opportunities for training improvements and execute solutions based on changes in Skechers Plus Loyalty Program.
• Retail/In-Store Support
  • Supports Retail Loyalty Marketing lead to maintain a clear and consistent collaboration of joint Loyalty Marketing efforts to ensure overall Skechers Plus Program cohesiveness.
  • Coordinates Loyalty/Retail IT weekly sync and drive issues to resolution
• Program History Tracking
  • Updates the Skechers Plus history calendar with key campaigns, issue resolution, etc.
  • Collaborates with Program Manager and Solutions Architect to maintain the Program operations manual updated with latest updates.
• Loyalty Platform
  • Submits and keeps track of issue tickets to loyalty platform help and loyalty platform team.
  • Coordinate with Loyalty platform solutions/Customer Success team on resolution of issues

Program Reporting and Analysis

• Creates weekly performance report and monitors results to identify any anomalies and issues. Coordinates with Sr. Loyalty Program Manager and Business Insights to resolve any issues.

SUPERVISORY RESPONSIBILITIES-

• No

JOB REQUIREMENTS-

• Highly computer literate: ability to learn new software quickly and efficiently.
• Demonstrated ability to complete work independently with careful attention to detail and follow-up; extremely accurate; demonstrated ability to juggle and prioritize tasks
• Strong organizational skills and able to think critically within a fast-paced environment, while meeting assigned deadlines.
• Excellent communication skills both verbal, written and interpersonal.
• Ability to manage projects across teams and with competing priorities.

WHO YOU ARE

• You have at least 2 years+ of retail marketing or loyalty experience, preferably managing programs and projects.
• You have experience with digital media and direct marketing programs, experience with Loyalty Platforms and strategies preferred.
• You have an innate ability to learn on the fly; you learn quickly when facing new problems and can recognize both successes and failures for clues to improvement.
• You have strong attention to detail and a passion for problem solving.
• You can wear many hats and work on multiple projects at once in a fast-paced environment.

EDUCATION AND EXPERIENCE-

• Bachelor's Degree in Marketing, Business, Communications or related field is required

QUALIFICATIONS-

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

PHYSICAL DEMANDS-

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear.  The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.  

All your information will be kept confidential according to EEO guidelines.