Headquartered in Southern California, Skechers has spent nearly 30 years helping men, women and kids everywhere look and feel good. Developing comfort technologies is at the foundation of all that we do—delivering stylish, innovative, and quality products at a reasonable price. From our diverse footwear offering to a growing range of apparel and accessories, Skechers is a complete lifestyle brand.

With international business representing over half of our total sales, we have product available in more than 170 countries and significant opportunities for continued expansion worldwide. We sell our collections direct to consumers through more than 4,000 Skechers stores around the globe and Skechers e-commerce sites, as well as through a network of third-party partners.

A MULTI-BILLION-DOLLAR GLOBAL LEADER IN THE FOOTWEAR INDUSTRY.

We require a ServiceNow CMDB (Configuration Management Database) Manager resource who can play a key role in the architecting and delivery of ServiceNow CMDB services across our Skechers IT. As our ServiceNow CMDB Manager at Skechers, you'll serve as a critical technical resource that will ensure the success of our ServiceNow CMDB Design and Implementation. You will have in depth knowledge to the CSDM Framework and the practical implementation of such to the CMDB.

This Role will be responsible to manage and maintain the correctness and accuracy of the CMDB including Audit in a Multi-Source CMDB environment.

ESSENTIAL JOB RESULTS

• Develop and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope, maintain CMDB integrity, and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
• Develop, maintain, and ensure adherence with CMDB technical design standards
• Create and maintain CMDB architecture and technical design documentation
• Work with stakeholders and CI data owners to ensure the quality of the CMDB data is maintained, and all CIs are up to date.
• Manage Configuration Item review attestations to ensure accuracy and completeness of undiscoverable configuration items maintained within the CMDB.
• Proactively identify ServiceNow technical deficiencies conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations.
• Ensure solution design and process consistency and continuity across the CMDB, IT Domains, and the processes that depend on the CMDB.
• Continuous improvements for the automation and maintenance of non-discoverable data attributes, including integration of other ServiceNow and 3rd party systems as required.
• Design, implement, manage, and ensure the effectiveness of the integration of the CMDB with external sources of data (e.g., SCCM, Workspace One UEM, Discovery, etc.).
• Collaborate with cross-functional teams to achieve goals and objectives.
• Evaluate enhancement requests, provide design recommendations, and document technical requirements.
• Design and implement solutions, which may include or require client scripts, UI policies, UI actions, business rules, workflows, and automation.
• Provide technical leadership, guidance, and training as needed.
• Participate in ServiceNow upgrade planning, testing, and validation.
• Experience in ServiceNow scripting using JavaScript.
• Demonstrated experience implementing ServiceNow’s CSDM, preferably version 3.0, and other data model designs for the CMDB.

JOB REQUIREMENTS

• In-depth understanding and background in CMDB, ServiceNow Discovery, Service Mapping, and Performance Analytics.
• Experience developing and maintaining CMDB technical design standards.
• Demonstrated experience creating/maintaining CMDB technical documentation.
• Experience working with stakeholders to evaluate enhancement requests, providing designing recommendations, and documenting technical requirements.
• Experience designing solutions that include or require client scripts, UI policies, UI actions, business rules, workflows, and automation.
• Experience integrating the ServiceNow CMDB with external data sources (e.g., SCCM, Workspace One UEM) and data consumers.
• Expert understanding of the key technologies relevant to the ServiceNow integration solutions, including ODBC, REST, SOAP, JSON, PowerShell, API, LDAP, SSL, SSO, etc.
• Strong technical leadership skills.
• Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences.
• Excellent organization skills and an ability to develop and implement plans for transforming issues/requests to completion.
• Demonstrated ability to effectively prioritize and balance multiple activities.
• Resourceful takes the initiative to accomplish goals and objectives.
• Strong understanding of the overall IT infrastructure.

 EDUCATION AND EXPERIENCE

• Education in Information Systems, Computer Science, or related discipline.
• 3+ years ServiceNow experience with a focus on IT Service Management (ITSM) and ITIL.
• 2+ years’ experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g., Incident, Problem, Change, and Asset Mgt.
• ServiceNow Admin (CSA) is a plus.
• ServiceNow Implementation Specialist (CIS) is a plus.
• CMDB Fundamentals certification is a plus.
• ITIL Foundations certification is a plus.
• Understanding of systems especially SCCM, Workspace One and VMware is highly desirable.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

PHYSICAL DEMANDS

 While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear.  The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.  

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