About Skechers
Join the thousands of Skechers innovators, advocates and forces who are making an impact every day at Skechers, one of the biggest footwear brands in the world. Whether you love to connect with consumers on the retail floor or want to drive Skechers, an award-winning powerhouse, in a new direction, the Skechers team is the place to be.

About the Customer Service Executive role

As a Customer Service Executive, you will be responsible for all aspects of account management for a number of National / Key / Independent retail accounts stocking Skechers footwear.

Our Customer Service Executive main duties and responsibilities will consist of but not limited to:

• Liaising with customers on a daily basis, effectively resolve queries, taking sales orders over the phone / email and advising delivery dates.
• Keying orders for immediate and forward delivery, liaising with our warehouse to ensure that pick tickets are raised for all designated customer orders and advising them of booking-in dates, packing requirements etc.
• Liaising with Sales and updating them on the status of accounts / orders as necessary.
• Managing the order book by maintaining all orders on the system, moving dates where necessary & according to availability / requirements, preparing regular delivery schedules and other reports necessary for effective order book management.         
• Working in line with SOXX policies and procedures.
• Providing support for the Customer Service Department when resources are low
• Communicating with other departments.
• Carrying out ad-hoc duties and responsibilities as requested / assigned by the Customer Services Manager.

Core skills as a Customer Service Executive

You will have a knack for providing great customer service and working in an enthusiastic, passionate team. You will need to demonstrate the below skills/experience:

• Excellent communication and interpersonal skills
• Positive, self-oriented attitude with a commitment to offering superior service;
• Detail oriented and organized;
• Ability to work in a team environment
• Have a good understanding of the English language
• Good presentation and numerate with an eye for detail when entering data
• Proficient in MS Office (Word, Powerpoint, Excel and Outlook)
• Confidently able to communicate and liaise at all levels
• Knowledge of fashion and/or footwear industry
• Articulate with excellent written skills
• Ability to interpret documents such as customer orders, e-mails, safety rules, policies and procedures and operating/maintenance instructions.
• Ability to think outside the box
• Be self-motivated and can work on own initiative
• Have a positive outlook
• Professional with good communication skills
• Friendly and approachable
• Creative with the ability to think ahead

What you’ll get

• Full Time role working Mon-Fri
• Competitive Salary
• Free onsite parking
• 25 days holiday (plus bank holidays)
• Product discount
• Group Personal Pension
• Group Income Protection
• Group Life Assurance

If this sounds like a role for you, please click to apply, and visit about.skechers.com/careers/ for more details on Skechers.