Join the thousands of Skechers innovators, advocates, and forces who are making an impact every day at Skechers, one of the biggest footwear brands in the world. Whether you love to connect with consumers on the retail floor or want to drive Skechers, an award-winning powerhouse, in a new direction, the Skechers team is the place to be.

We are hiring an IT Service Desk Representative to accomplish the following mission: Provide support, advice and resolutions of IT issues to end-users across all levels of our Iberia subsidiary remotely and face to face.

The IT Service Desk Representative will have the following duties and responsibilities: 

• Support & Setup of Retail POS Systems onsite and remotely throughout Spain and Portugal as required
• Respond to calls, emails and personnel requests for technical support via IT Ticketing System
• Provide support to internal users as required.
• Identify, research and resolve problems reported by Retail Stores
• Document/update tickets and escalate to appropriate team(s) as required
• Install, configure and troubleshoot hardware and software including portable and handheld devices.
• Document procedures and update the knowledge base as required.
• Follow through to job completions.
• Assisting other team members or subsidiaries as required.

• Focused and able to work independently and in a team environment (Essential)
• Quick learner, able to grasp concepts and apply knowledge
• Proficient in managing tasks and following through in a detailed and organised manner (Essential)
• Excellent customer service and problem solving skills, dealing with varying levels of seniority
• Exceptional communication skills and work ethic.
• Commercial working knowledge of Windows 7 & 10 (Unix/Linux and Networking) (Desirable)
• Commercial experience in 1st and 2nd line support
• Proficiency in MS 2010/2016 particularly Outlook 2010 & 2016
• Experience in hardware and software installations, configuration and troubleshooting (Essential)
• Experience in Retail Point of Sale systems (Desirable)
• Good exposure to Active Directory user administration, Photoshop and SQL (Desirable)
• Degree educated in a technical discipline or equivalent number of years experience
• English and Spanish language skills are essential, Portuguese desirable and fluency in other European languages an advantage
• Provide on-call support as part of a team rota (Essential)

This is a Full-Time Permanent Position. All candidates should address their application along with a message to explain their motivation for the position and their salary expectations. 

You will have the chance to work with a variety of individuals from different backgrounds and levels within the company that will help empower you to take the next step in your career. The key is dedication, determination and passion!

WELCOME TO YOUR FUTURE AT SKECHERS.