Key Account Collector, Chargeback Specialist

  • Full-time
  • Employment Status: Regular

Company Description

Headquartered in Southern California, Skechers has spent nearly 30 years helping men, women and kids everywhere look and feel good. Developing comfort technologies is at the foundation of all that we do—delivering stylish, innovative, and quality products at a reasonable price. From our diverse footwear offering to a growing range of apparel and accessories, Skechers is a complete lifestyle brand. 

With international business representing over half of our total sales, we have product available in more than 170 countries and significant opportunities for continued expansion worldwide. We sell our collections direct to consumers through more than 4,000 Skechers stores around the globe and Skechers e-commerce sites, as well as through a network of third-party partners. 

A MULTI-BILLION-DOLLAR GLOBAL LEADER IN THE FOOTWEAR INDUSTRY. 

Job Description

The ideal candidate must possess strong problem solving, decision-making, and analytical skills; must have the ability to recognize priority tasks, and multi-task in a high paced environment to meet deadlines.  Candidate must be self-motivated, dedicated, and organized. 

ESSENTIAL JOB RESULTS

  • Responsible for an assigned Accounts Receivable portfolio of major distributors accounts
  • Monitor Aging report on a regular basis; notify customers of past due invoices in a timely manner
  • Research and resolve high volume of customer deductions/chargebacks pertaining to shipping violation claims, allowances, discounts, damages, pricing, and shortages
  • Interact with internal departments during the process of validating deductions
  • Dispute invalid deductions within the claim’s expiration time-frame, and follow through until resolved
  • Prepare and submit necessary adjustments for processing
  • Reconciliation of RMA deductions
  • Maintain transaction update notes current in both Excel CB status list, and on the account
  • Other duties as assigned

ADDITIONAL RESPONSIBILITIES

  • Perform other related duties as assigned

SUPERVISORY RESPONSIBILITY

  •  No

Qualifications

JOB REQUIREMENTS

  • Ability to work independently
  • Proficient with MS Office Suite, primarily Excel, Word, and Outlook
  • Ability to communicate clearly and professionally, both verbal and written
  • Strong teamwork skills with ability to establish and maintain effective working relationships with customers and internal departments
  • Strong detail orientation skills
  • Must be able to operate office equipment
  • Ability to Multi-task.
  • Excellent Communicator

EDUCATION AND EXPERIENCE

  • 3+ years of strong experience in Accounts Receivables and Collections of Major accounts - retail industry preferred
  • Experience in handling EDI accounts
  • Familiar with obtaining payment information and necessary documentation from Vendor Portals
  • Experience in performing intense account reconciliation

Additional Information

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear.  The employee frequently is required to walk, sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.  

All your information will be kept confidential according to EEO guidelines.

 

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