Join the thousands of innovators, advocates and forces who are making an impact every day at one of the biggest footwear brands in the world. Whether you love to connect with consumers on the retail floor or want to drive our award-winning powerhouse in new directions, the SKECHERS team is the place to be. Learn more about our brand at skx.com. 

Looking for an experienced Manager for our Corporate and Retail Voice team to help guide the design, development, and support of our scalable voice solutions facilitating communications between internal customers, applications, and hosted/vendor solutions. As a member of the IT Infrastructure & Operations Team, this position will be responsible for day-to-day management and growth of a best-in-class Telecom Team dedicated to developing and implementing innovative solutions in support of Skechers global growth schedule.

Essential Job Results-  

• Develop an effective team by driving the recruiting and hiring of engineers, conduct performance reviews, and support individual career development. Ensure primary and backup support resources are identified and trained for 24x7 support model.
• Communicate with Sr leadership to plan and implement Strategic Roadmap initiatives. The manager also communicates with other IT and Retail personnel as well as vendors and contractors to coordinate and implement roadmap projects.
• Implement process improvement by empowering peer departments with procedures and toolsets to best support the business. Facilitate change management, incident management and notifications as well as root cause analysis.
• Collaborate with technical architects and engineers to develop technical designs and solution recommendations
• Partner with other internal infrastructure teams and third-party vendors to develop consistent and scalable solutions
• Standardization of Information and Technology environment to ensure cost effective use of resources and service reliability
• Provide technical oversight and handle escalations for activities related to the retail and corporate voice infrastructure.
• Participate in design and production deployment of new voice/VoIP solutions or updates to existing environments.
• Manage telecom/voice manufacturer and vendor technical relationships in support of service offerings
• Manage voice infrastructure Change, incident, and problem queues
• Accountable for delivering root cause analysis reports as related to retail and corporate infrastructure
• Accountable for business continuity of telecom/voice infrastructure services

Additional Responsibilities-

• Proven ability to Solve Business Problems / Objectives through Implementation of infrastructure technology solutions
• Ability to interpret end user/ business requirements to specifications into technology solutions to achieve the desired results
• Results-oriented with good verbal and written communication skills.
• Proven attention to detail with problem solving skills.

 Supervisory Responsibilities- 

• Provides training, counseling, supervision, and discipline to all department staff
• Interviews, makes hiring recommendations, and trains new staff
• Provides constructive and timely performance evaluations
• Ensures staff is engaged in career development plan with focus on technologies that align with the Skechers roadmap

Job Requirements-

• Proven experience in overseeing the direction, development, and implementation of Global Enterprise technologies
• A collaborative approach to align synergies within the Infrastructure group as well as peer groups
• Proven ability to work in a cross-functional, fast paced environment managing multiple priorities
• Knowledge of connectivity between multiple data centers is a plus.
• Proficiency in multiple hardware vendors including UCaaS, Cisco, Polycom and AWS Connect.

Education and Experience-

• Bachelor's Degree in Computer Science, MS/MIS or equivalent work experience
• 5+ years experience managing telecom/voice engineering team performance and budgets
• 7-10 years of experience in Voice design, engineering, and operations support
• Experience partnering with Network Engineering group to design solutions that adhere to internal guidelines
• Required Technologies: Call Center design, UCaaS configuration, SIP, POTS, VoIP, QoS, analog/ATA devices, A/V, PRI & SIP Integration with public cloud providers (AWS / Azure)
• Experienced in ITSM and Change Control Environment

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

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While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear.  The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.  The employee is regularly required to lift a 35 - 40lb dress form for garment evaluations.