IT Technical Support

  • St.Edmundsbury Mews, St Andrew's St S, Bury St Edmunds, Bury Saint Edmunds IP33 3PJ, UK
  • Full-time
  • Employment Status: Regular

Company Description

About Skechers
Join the thousands of Skechers innovators, advocates and forces who are making an impact every day at Skechers, one of the biggest footwear brands in the world. Whether you love to connect with consumers on the retail floor or want to drive Skechers, an award-winning powerhouse, in a new direction, the Skechers team is the place to be.

Job Description

About the IT Technical Support Role

Support and maintain the IT infrastructure of the Distribution Centre.


Main Duties and Responsibilities

Troubleshoot and resolve hardware and software problems reported during the working hours by the end users based on existing procedures.

Restart services based on existing procedures.

Install and configure IT devices.

Update existing procedures to improve support. 

Create helpdesk tickets with full IT description to escalate problem to next support level.

Formulate and explain information and solutions to end users.

Maintain and update device inventory.

Manage IT stock.

Reset existing user accounts.

Contact external IT support to evaluate, fix failures and escalate reported issues.


Core Skills as an IT Technical Support

A Bachelor’s Degree in IT, Hardware/Network technician.    

A good level of experience in a similar position.

Knowledge of Windows (Active Directory, OS installation/configuration, etc)

Knowledge of hardware (printers, terminals, PC, etc)

Basic knowledge of LAN and WAN networks.

Adept in desktop applications such as MS Office.

Basic knowledge of the different connection protocols (FTP, telnet, RDP, etc)

Proficient in LINUX and UNIX systems.    

Identify and analyse users’ needs, issues and purpose solutions.

Understand and analyse issue and level of priority.

Minimises impact on operations when sourcing solutions.

Additional Information

What you'll get:

  • Excellent compensation and benefits package.
  • 25 days holiday (plus public holidays)
  • Group Personal Pension
  • Group Income Protection
  • Group Life Assurance
  • Product discounts

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