Join the thousands of innovators, advocates and forces who are making an impact every day at one of the biggest footwear brands in the world. Whether you love to connect with consumers on the retail floor or want to drive our award-winning powerhouse in new directions, the SKECHERS team is the place to be. Learn more about our brand at skx.com. 

To service the needs of wholesale customers, provide assistance and communicate information relative to the account status. Act as a liaison between Skechers accounts and various departments within the company to facilitate a high level of customer service.

Essential Job Results

∙       Provide service to regional wholesale accounts within a specific geographic territory and support co-workers by handling overflow calls when necessary.

∙       Monitor order backlog, contact accounts as needed to offer substitutions and/or obtain order extensions if unable to meet the customers requested shipping window.

∙       Review customers purchase orders to ensure the terms and conditions of sale are in agreement with Skechers. Amend orders as needed.

∙       Research and process customer request for return authorizations.

∙       Work closely with the various departments i.e. Sales, Credit, Allocations and Production to ensure accurate and timely shipments.

∙       Communicate information relative to product availability, order status and information in general.

∙       Research and troubleshoot customer’s concerns and/or complaints.

∙       Take customer fill in orders over the phone and up sell when able.

∙       Keep accurate and up to date information regarding customer’s account activity.

∙       Meet deadlines as assigned and provide upper management with various territory trend reports.

Additional Responsibilities

∙       Overtime as required

∙       Other reasonably related business duties as assigned.

Supervisory Responsibilities

∙       N/A

∙       Two to Three years of Customer Service experience

∙       Excellent written and verbal communication skills.

∙       Knowledge of Microsoft Office.

∙       Excellent time management skills.

∙       Must have the ability to communicate professionally and positively.

∙       Must be able to work in a fast-paced challenging environment.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear.  The employee frequently is required to walk, sit, reach with hands and arms, stoop, and kneel. The employee is occasionally required to sit for long period of times.  

All your information will be kept confidential according to EEO guidelines.