Join the thousands of innovators, advocates and forces who are making an impact every day at one of the biggest footwear brands in the world. Whether you love to connect with consumers on the retail floor or want to drive our award-winning powerhouse in new directions, the SKECHERS team is the place to be. Learn more about our brand at skx.com. 

As a member of SKECHERS USA IT team, this person will provide first and second level technical support on SKECHERS hosted EDI solution. They will respond to and work directly with our customers, resellers and internal business units to resolve transaction processing issues and provide technical support and assistance on our Inovis (formerly Harbinger TLE) EDI solution. In addition to their daily support responsibilities, they will also assist in the development of SKECHERS EDI Technical Support documentation and contribute to the ongoing design and enhancement of our internal processing system.

ESSENTIAL JOB RESULTS

The Fundamentals:

Subject Matter Expert:

• Coordinate with SKECHERS internal business units (customer service, compliance, distribution center personnel) to define EDI implementation plan for new and existing EDI transaction sets.
• Extensive troubleshooting and problem-solving.

Operational Expert:

• Provide front-line customer support for all SKECHERS EDI related systems and respond to contacts from SKECHERS customers and resellers via phone and email.
• Assist in the ongoing augmentation of SKECHERS automation platforms and systems in effort to reduce processing times and improve overall efficiency.

Collaborator: 

• Work closely with the IT development team to support and enhance software and system architecture.

JOB REQUIREMENTS

• Experience translating, mapping and maintaining  with TrustedLink Enterprise (TLE) *AND* Bizlink for UNIX/Linux or Windows.
• Must have precise knowledge of EDI transaction sets, 850, 860, 856, 810, 211, 214, 753, 754, etc.
• Extensive knowledge of translators and EDI related integration aspects.
• Ability to coordinate testing and deployment of EDI partner relationships.
• Experience with Value Added Networks (VANS) and mailboxes.
• Excellent communication skills (verbal and written).
• Proven experience providing direct customer support including problem analysis, issue tracking, escalation and resolution.
• Superior troubleshooting and problem-solving abilities.
• Ability to work in a fast-paced environment with little direct supervision.
• Proven knowledge of EDI and XML standards (VICS, EDIFACT) and associated communication protocols.
• Knowledge of various network and internet technologies and communication protocols: TCP/IP, FTP, HTTP, AS2, etc.
• Exposure to and basic understanding of relational databases.
• Extensive SQL and its practical uses in an IBM Informix or Oracle environments.
• Knowledge of the processes, practices and terminology of the following vertical areas: Retail, Manufacturing, Logistics, etc.
• Unix and Linux experience.

SUPERVISORY RESPONSIBILITIES

• No.

EDUCATION & EXPERIENCE

• Bachelor's degree in Computer Science or related field preferred.
• 7+ years experience in EDI mapping, translation and support role.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear.  The employee frequently is required to walk, sit, reach with hands and arms, stoop, and kneel. The employee is occasionally required to sit for long period of times.  

All your information will be kept confidential according to EEO guidelines.